Mobile Field Service Engineer – Industrial Cleaning Equipment

ICE; Norwich; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave plus bank

Enhanced pension

ICE Cube discount and wellbeing portal

Life assurance 2x annual salary

Holiday buy back scheme

Job summary

ICE is seeking a Field Service Engineer to provide expert repair and maintenance across the UK. You will diagnose, service and repair a variety of cleaning equipment, ensuring repairs are done within SLAs and reporting on site visits.

The role requires a Full UK Driving Licence, strong mechanical and electrical knowledge, and the ability to interact with customers professionally. Training and progression are available within a growing company.

Qualifications

• Relevant certifications or training in industrial equipment repair and maintenance is advantageous.
• Full UK Manual Driving Licence is essential.
• Proficiency in diagnosing, servicing and repairing industrial cleaning equipment such as vacuums, pressure washers, scrubbers and sweepers.

Responsibilities

• Provide quality support to customers with courteous, knowledgeable communication.
• Ensure all jobs are attended to and repairs completed within SLA.
• Attend follow up calls to complete repairs where parts were ordered.
• Attend and complete scheduled maintenance services as instructed.
• Complete PA Test calls on time and maintain safety standards.
• Update all jobs in our central database SERVICESMARTPro (SSP).
• Order parts via the system to complete breakdowns.
• Maintain tidy vehicle condition and promote brand quality.
• Participate in company reviews and service meetings.

Skills

Field service experience

Mechanical aptitude

Diagnose and repair

Verbal communication

Safety compliance

Tablet IT skills

Education

Certified Industrial Maintenance Mechanic

Tools

Diagnostic instruments

Hand tools & power tools

SSP SYSTEMS/lib

Job description

ICE is seeking a Field Service Engineer to provide expert repair and maintenance across the UK. You will diagnose, service and repair a variety of cleaning equipment, ensuring repairs are done within SLAs and reporting on site visits.

The role requires a Full UK Driving Licence, strong mechanical and electrical knowledge, and the ability to interact with customers professionally. Training and progression are available within a growing company.