Field Service Engineer – UK (Home-Based)

ICE - Industrial Cleaning Equipment; Watford; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

Annual leave 21 days + bank holidays

Enhanced pension scheme

Life assurance 2x annual salary

Loyalty bonus after years of service

Holiday buy back

Job summary

ICE - Industrial Cleaning Equipment is seeking a Field Service Engineer to cover the UK. You will diagnose, service and repair a range of industrial cleaning equipment, travel to sites, and ensure SLAs are met with professional customer interactions.

The role requires a strong mechanical and electrical background, a full UK driving licence, and a commitment to safety. Training and career progression are supported by ICE, a long-standing leader in cleaning solutions.

Qualifications

• Experience diagnosing, servicing and repairing industrial cleaning equipment.
• Full UK manual driving licence is essential.
• Strong mechanical, electrical, hydraulic, and pneumatic knowledge.
• Ability to read manuals, schematics, and diagrams for troubleshooting.
• Excellent verbal and written communication with customers.

Responsibilities

• Provide courteous support and clear communication to customers.
• Attend all jobs and complete repairs within SLA.
• Follow up calls to finish repairs when parts are ordered.
• Perform scheduled maintenance services.
• Attend PA Test calls on schedule.
• Maintain high standards of service and repairs.
• Follow health and safety rules and procedures.
• Update all jobs in SERVICESMARTPro SSP with data.
• Provide detailed site reports to maintain asset data integrity.
• Order parts via the system to complete breakdowns and manage van stock.
• Contribute to process improvements and efficiency.
• Keep vehicle tidy and presentable.
• Attend service and business review meetings.

Skills

Field service

Troubleshooting

Diagnostics

Mechanical aptitude

Electrical systems

Hydraulic systems

Pneumatic systems

Safety compliance

Customer communication

IT literacy

Driving licence

Education

Maintenance certification

Tools

Diagnostic tools

Hand tools

Power tools

Job description

ICE - Industrial Cleaning Equipment is seeking a Field Service Engineer to cover the UK. You will diagnose, service and repair a range of industrial cleaning equipment, travel to sites, and ensure SLAs are met with professional customer interactions.

The role requires a strong mechanical and electrical background, a full UK driving licence, and a commitment to safety. Training and career progression are supported by ICE, a long-standing leader in cleaning solutions.