Mobile Customer Liaison Representative

Mitie Group plc.; Preston; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Uniform provided

SIA training funding

Onsite parking Preston

Career progression

Job summary

Mitie Group plc. is seeking a Front of House / Reception professional to deliver a professional visitor experience across Preston sites. You will manage visitor registration, inductions, desk and meeting room bookings, and provide guidance on building facilities and services.

The role requires excellent customer service, strong communication, and good IT skills with Microsoft Office. On-site work with security checks; SIA licence offered training; benefits include uniform, onsite parking at

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication skills, both written and verbal.
• Good organisational and time management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Strong IT skills and confidence using Microsoft Office applications.

Responsibilities

• Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
• Manage visitor registration and booking processes.
• Conduct site inductions for visitors and contractors.
• Provide guidance to visitors on building facilities and services.
• Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.
• Manage desk and meeting room bookings; monitor availability and resolve conflicts.
• Coordinate hospitality requirements and room setups; support kitchen areas.

Skills

Customer service

Communication

Time management

IT skills

Teamwork

Independent working

Tools

Microsoft Office

Microsoft Teams

Job description

Working Hours

40 hours per week

Preston Sites (Channel Way & The Strand)

• Monday to Thursday: 08:00 - 16:30
• Friday: 08:00 - 14:00

Manchester

Rotating Shift Pattern

Week 1

• Monday to Thursday: 07:00 - 16:00
• Friday: 07:00 - 13:30

Week 2

• Monday to Thursday: 10:00 - 19:00
• Friday: 07:30 - 14:00

Shift patterns are subject to business requirements.

Security Requirements

Due to the nature of our client sites:

• Applicants must be a UK national.
• Applicants must hold a valid UK passport.
• Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.

Key Responsibilities

Front of House & Customer Service

• Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
• Manage visitor registration and booking processes.
• Conduct site inductions for visitors and contractors.
• Provide guidance to visitors on building facilities and services.
• Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.

Workplace & Booking Management

• Manage desk and meeting room bookings.
• Monitor availability and resolve booking conflicts.
• Respond to booking enquiries and shared mailbox requests.
• Send booking confirmations and attendee communications.
• Monitor and manage booking no-shows.
• Coordinate hospitality requirements and room setups.

Facilities & Workplace Support

• Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
• Maintain workplace standards, signage, and presentation throughout the building..
• Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
• Organise incoming deliveries and post collections.
• Reconfigure furniture and meeting spaces to support operational requirements.

Technology & Administration

• Assist with meeting room AV setup and basic troubleshooting.
• Escalate IT issues to the appropriate support teams.
• Complete administrative tasks including scanning, document management, and record maintenance.
• Maintain accurate workplace and visitor documentation.

Safety, Security & Compliance

• Report and elevate maintenance, security, AV, and IT issues.
• Support security audits and workplace compliance activities.
• Issue visitor and contractor passes in line with site procedures.
• Escort visitors when required.
• Complete end-of-day handover processes with Security teams.

About You

The successful candidate will have:

Essential Skills & Experience

• Excellent customer service and interpersonal skills.
• Strong communication skills, both written and verbal.
• Good organisational and time management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Strong IT skills and confidence using Microsoft Office applications.
• Ability to work independently and as part of a team.
• A flexible and proactive approach to work.
• Professional, well-presented, and approachable manner.

Desirable Skills & Experience

• Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
• Experience using desk or room booking systems.
• Knowledge of Microsoft Teams
• Understanding of workplace health and safety practices.
• Experience in administrative support functions.
• SIA Licence (although training and funding can be provided).

Benefits

• Full Front of House uniform provided
• SIA Licence funded (if not currently held)
• Comprehensive training programme
• First Aid and Fire Marshal training
• Cycle to Work scheme
• Access to thousands of retail, supermarket, travel and entertainment discounts
• Apprenticeship opportunities
• Career progression within Mitie
• Mitie Reward Scheme
• Virtual GP service
• Share incentive scheme
• Private medical options
• Free onsite parking at Preston locations
• Complimentary tea and coffee