Front of House Operative

Mitie Group plc.; Aldermaston; On-site; GBP 24,000 - 33,000; Full time

Job summary

Mitie Group plc. is recruiting a Front of House Team Member in the Reading area. The role focuses on delivering welcoming service and maintaining a secure environment for visitors and staff.

You will support various service functions, uphold site standards, and work with a dynamic team to meet SLA requirements while developing new skills and opportunities.

Qualifications

• Customer-first mindset and the ability to build strong relationships.
• Proactive, enthusiastic, and detail-focused approach.
• Confident communication — clear, courteous and professional.
• Current SIA licence or willingness to obtain one with support.
• Self-motivation and a strong sense of responsibility.
• Flexibility to rotate across departments and learn new roles.
• Ability to work independently and as part of a team.
• Basic IT skills (Word, Excel, Outlook) are beneficial.
• Willingness to undergo DV clearance.

Responsibilities

• Deliver exceptional customer service across all areas of the site.
• Fulfil site requirements in line with SLA.
• Handle customer requests quickly and efficiently.
• Support site safety and security by following task instructions.
• Monitor compliance with site rules and escalate issues as needed.
• Undertake reception and admin duties and develop service expertise.
• Collaborate with and support other service lines when required.

Skills

Customer service

Team player

Communication

SIA licence

DV clearance

Willingness to learn

Basic IT skills

Tools

Word

Excel

Outlook

Job description

Front of HouseTeam Member

Reading Area
Salary: £28,739.76 per annum

Mitieis excited to offer a fantastic opportunity to join our outstandingFront of House teamat a prestigious client site in the Reading area.

If you thrive on delivering first-class customer service, have a strong sense of responsibility, and enjoy working in a dynamic environment — this could be the perfect role for you.

About the Role

As a Front of House team member, you'll be the face of our service, delivering a welcoming and secure environment for all visitors and staff. You'll play a key role in upholding site standards and supporting various service functions across the premises.

Key Responsibilities:

• Deliver exceptional customer service across all areas of the site.
• Fulfil site requirements in line with our Service Level Agreement (SLA).
• Handle customer requests quickly and efficiently.
• Support site safety and security by following specific task instructions consistently.
• Monitor compliance with site rules, escalating issues when necessary.
• Undertake reception and admin duties, with the chance to develop expertise in specific service areas.
• Collaborate with and support other service lines when required.

What We're Looking For

We're seeking team players who bring energy, professionalism, and a positive attitude to everything they do.

You'll Have:

• A customer-first mindset and the ability to build strong relationships.
• A proactive, enthusiastic, and detail-focused approach.
• Confident communication skills — clear, courteous, and professional.
• A current SIA licence — or be open to obtaining one with our support.
• Self-motivation and a strong sense of responsibility.
• Flexibility and a willingness to learn new roles or rotate across departments.
• The ability to work both independently and as part of a team.
• (Optional but beneficial) Basic IT skills (Word, Excel, Outlook).
• A willingness to undergo DV (Developed Vetting) clearance.

Why Join Us?

At Mitie, you'll be part of a supportive team that values personal development, encourages growth, and recognises commitment. This role offers the chance to gain new skills, build your career, and work in a role where no two days are the same.