Concierge

Mitie Group plc.; Warwick; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

MiDeals discounts

Mitie Stars recognition system

Cycle-to-work scheme

Life cover up to 4× salary

Enhanced pension contributions

Save‑As‑You‑Earn

Mitie Matching Share Plan

Job summary

Mitie Group plc in the United Kingdom is seeking a Concierge to deliver warm, professional front-of-house services across reception, helpdesk, events and shared workspaces at NESO – Warwick. You will manage daily operations, ensuring every visitor experiences a welcoming, informative encounter.

You will also coordinate meeting rooms, AV setups and standard workplace presentation while performing light facilities tasks.

Qualifications

• Previous front-of-house, customer service, or workplace services experience in a corporate environment.
• Confident, friendly communicator with excellent interpersonal skills.
• High standards of personal presentation and professionalism.
• Proficient in Microsoft Office and general IT systems.
• Proactive, hands-on with ability to manage varied tasks and respond to day-to-day workplace needs.

Responsibilities

• Deliver a professional meet-and-greet service, ensuring visitors feel valued and informed.
• Champion NESO workplace etiquettes and educate users on shared space principles.
• Act as a one-stop-shop for all queries across reception, hospitality, events and helpdesk, including hospitality delivery.
• Manage meeting rooms, AV setups and floor plate standards for optimal functionality and presentation.
• Carry out light handyman and facilities tasks: basic repairs, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
• Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.

Skills

Front-of-house

Customer service

Interpersonal skills

Professional presentation

Tools

Microsoft Office

Job description

ROLE: Concierge
HOURS: 40 hours a week
LOCATION: NESO – Warwick

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.

Role Responsibilities:

• Deliver a professional meet‑and‑greet service, ensuring every visitor feels valued and informed.
• Champion NESO workplace etiquettes and educate users on shared space principles.
• Act as a one‑stop‑shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.
• Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.
• Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
• Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.

Required Qualifications:

• Previous experience in a front‑of‑house, customer service, or workplace services role within a corporate environment.
• Confident, friendly communicator with excellent interpersonal skills.
• High standards of personal presentation and professionalism.
• Proficient in Microsoft Office and general IT systems.
• A proactive, hands‑on approach with the ability to manage varied tasks and respond to day‑to‑day workplace needs.

What's in it for you?

• Discounts from thousands of retailers, gyms and services via MiDeals.
• Mitie Stars recognition system
• Cycle‑to‑work scheme and life cover up to 4× your salary.
• Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.