Receptionist

Mitie Cleaning & Hygiene Services; Nottingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Salary Finance

MiDeals discounts

Cycle to work

Life cover

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services in Nottingham is seeking a personable, confident receptionist for a busy corporate reception. You will greet visitors and staff, manage sign-in, passes, and fire procedures, and provide a welcoming, professional first impression.

The role requires at least 1 year of reception experience in a corporate environment, excellent communication, and the ability to handle calls and emails in line with contract SLA.

Qualifications

• Minimum 1 year reception experience in a busy corporate environment.
• Excellent written and spoken communication skills.

Responsibilities

• Meeting and greeting Visitors and Employees in a friendly professional manner in both our main reception area.
• Responsible for ensuring all Visitors and Employees sign in and out and are issued with the correct passes according to the SOP's
• Adhere to all QSHE related procedures and H&S Legislation, reporting any relevant risks, near misses, accidents or incidents
• Operate a switchboard in a warm, confident and happy manner
• Handle incoming calls and emails in line with contract SLA
• Maintain a log of all visitors for the benefit of security and evacuation procedure

Skills

Customer service

Interpersonal skills

Communication

Professionalism

Teamwork

Job description

Contract: Permanent
Type: Full Time
Hours: 40
Pay/Salary: £13.45 per hour
Location: GPA, Station Street, Nottingham, Nottinghamshire, England, NG2 3NG

Better places, thriving communities.

Contract: Permanent
Type: Full Time
Hours: 40
Pay/Salary: £13.45 per hour
Location: GPA, Station Street, Nottingham, Nottinghamshire, England, NG2 3NG

Position Overview

We are recruiting for a personable, confident and professional individual to fill the role of Receptionist within a busy and vibrant corporate environment. As the first point of contact for all visitors and staff you must be able to demonstrate an exceptional level of customer service and awareness, a passion for providing a welcoming, courteous and polite Reception.

Main Role

• Meeting and greeting Visitors and Employees in a friendly professional manner in both our main reception area.
• Responsible for ensuring all Visitors and Employees sign in and out and are issued with the correct passes according to the SOP's
• Bringing to the attention of all visitors the standard instructions regarding Fire procedures
• Pass production and pass allocation. Managing client systems
• Consistently deliver on performance, maintaining high levels of FOH standards
• Work and comply with the Company's policies and procedures, governance framework and standards, as detailed in the SOP's
• Maintain confidentiality at all times
• Adhere to all QSHE related procedures and H&S Legislation, reporting any relevant risks, near misses, accidents or incidents to the Team Leader/Line Manager
• Contribute to best practice sharing ideas and supporting fellow team members
• To undertake any training and development as deemed necessary for the pursuance of the post
• To approach all customer complaints in a calm, empathetic and professional manner
• Ability to remain calm and professional at all times
• Undertake and complete all relevant trainings
• Participate in the full year and half year Performance Development Review process
• Maintain a log of all visitors for the benefit of security and evacuation procedure
• Become familiar with building procedures such as parking, deliveries and security procedures
• Being vigilant for any suspicious activities in or around the reception area and notifying the appropriate Mitie or client staff during normal working hours of any such movements or intruders
• To carry out client Fire procedures in the event of an evacuation
• Informing visitors or staff about building facilities
• Handle incoming calls and emails in line with contract SLA
• Become familiar with the building and surrounding area to provide directions and other relevant information to building visitors
• Operating a switchboard in a warm, confident and happy manner
• Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions

Experience

• Any other administration ad hoc duties

Applicants will need to be able to demonstrate at least 1 years previous experience of providing reception services in a busy Corporate environment. Have high quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups.

Personal Skills

• Confident management of situations which may be complex and involve conflict or dispute
• High standards of customer service in a quality environment
• Ability to work independently, remaining focused and motivated
• The ability to work independently and use initiative
• Efficient and courteous manner
• Ability to handle difficult customers and work under pressure
• Previous experience of working in a diverse service delivery team
• Ability to handle and manage queries and messages from visitors and staff members, in a timely, efficient, friendly and helpful manner

Desirable

• The ideal candidate will continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience
• SC Clearance will need to be obtained once employed.
• BPSS Clearance pre-employment.

Knowledge of reception services advantageous

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.