Mobile Community Liaison Specialist

Build Recruitment; Crewe; Remote; GBP 51,000 - 52,000; Full time

Job summary

Build Recruitment is seeking a Customer Liaison Officer to deliver a proactive, face-to-face service to tenants, homeowners and shared owners across a designated region. This role is 100% mobile with a 6-month contract and 35 hours per week.

You will be the visible community presence, resolving issues, coordinating with Estate Services, Asset Services, and specialist teams to uphold safety and service standards.

Qualifications

• Proven experience in a mobile, customer-facing liaison role.
• Ability to address sensitive issues such as anti-social behaviour, debt management, and safeguarding.
• Excellent organisational skills to manage a mobile workload and visits.
• Confident communication with external stakeholders like authorities and police.
• Ability to work independently in a fully mobile capacity with accurate digital records.

Responsibilities

• Provide a visible, face-to-face service to residents as main point of contact.
• Set, track and complete actions with Estate and Asset Services and teams.
• Maximise income and reduce outstanding debt within your area.
• Deliver lettings service and welcome new customers.
• Address anti-social behaviour, fly-tipping, graffiti; ensure safety compliance.
• Conduct estate inspections and take necessary actions.
• Liaise with Local Authorities, residents' associations, police; attend court if required.
• Maintain accurate customer records and manage budget, workload and appointments.

Skills

Mobile liaison experience

Customer-facing

Issue resolution

Communication skills

Independent work

Job description

Build Recruitment is seeking a Customer Liaison Officer to deliver a proactive, face-to-face service to tenants, homeowners and shared owners across a designated region. This role is 100% mobile with a 6-month contract and 35 hours per week.

You will be the visible community presence, resolving issues, coordinating with Estate Services, Asset Services, and specialist teams to uphold safety and service standards.