Mixed-Methods User Researcher

Oliver Bernard; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Oliver Bernard is seeking a Mixed-Methods User Researcher to help a well-known social wellness organisation understand user needs and improve wellbeing, accessibility, engagement, and experience across services.

You will work with product and delivery teams to explore behaviours, then translate insights into actionable improvements. This role centers on ensuring voices of users, communities, and stakeholders inform decision-making and service design.

Qualifications

• Experience designing and conducting mixed-methods studies.
• Ability to translate insights into tangible product/service improvements.
• Strong communication with diverse stakeholders.

Responsibilities

• Plan and deliver qualitative and quantitative research across digital and service experiences.
• Conduct interviews, usability testing, workshops, focus groups, and surveys.
• Analyse research findings to identify patterns, barriers, and opportunities.

Skills

Qualitative research

Quantitative research

User research methods

Stakeholder communication

Job description

Mixed-Methods User Researcher - Would you like the opportunity to work for a well-known social wellness organisation This is an exciting opportunity where you’ll use both qualitative and quantitative research methods to uncover insights that improve wellbeing, accessibility, engagement, and user experience across our services and programmes. You’ll play a key role in ensuring that the voices of their users, communities, and stakeholders are at the centre of decision-making.

This is an exciting opportunity for someone who is passionate about social impact and believes research can drive meaningful change.

As a Mixed-Methods User Researcher, you’ll work closely with product and delivery teams to explore user needs, behaviours, and experiences. You’ll combine empathy and analytical thinking to generate actionable insights that improve outcomes.

Key Responsibilities

• Plan and deliver qualitative and quantitative research across digital and service experiences
• Conduct interviews, usability testing, workshops, focus groups, and surveys
• Analyse research findings and behavioural data to identify patterns, barriers, and opportunities