Impact-Driven Mixed-Methods User Researcher

Oliver Bernard; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Oliver Bernard is seeking a Mixed-Methods User Researcher to help a well-known social wellness organisation understand user needs and improve wellbeing, accessibility, engagement, and experience across services.

You will work with product and delivery teams to explore behaviours, then translate insights into actionable improvements. This role centers on ensuring voices of users, communities, and stakeholders inform decision-making and service design.

Qualifications

• Experience designing and conducting mixed-methods studies.
• Ability to translate insights into tangible product/service improvements.
• Strong communication with diverse stakeholders.

Responsibilities

• Plan and deliver qualitative and quantitative research across digital and service experiences.
• Conduct interviews, usability testing, workshops, focus groups, and surveys.
• Analyse research findings to identify patterns, barriers, and opportunities.

Skills

Qualitative research

Quantitative research

User research methods

Stakeholder communication

Job description

Oliver Bernard is seeking a Mixed-Methods User Researcher to help a well-known social wellness organisation understand user needs and improve wellbeing, accessibility, engagement, and experience across services.

You will work with product and delivery teams to explore behaviours, then translate insights into actionable improvements. This role centers on ensuring voices of users, communities, and stakeholders inform decision-making and service design.