User Researcher

CBSbutler Holdings Limited trading as CBSbutler

Telford

On-site

GBP 42,000 - 63,000

Full time

2 days ago

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Job summary

CBSbutler is seeking an experienced User Researcher to work within multidisciplinary Agile teams, helping to understand user needs and improve digital products and services.

You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence. The role emphasizes accessibility and inclusive design across complex digital services to drive meaningful improvements.

Qualifications

Proven experience as a User Researcher, UX Researcher or User Experience Researcher.
Strong experience in qualitative research, particularly interviews and usability testing.
Experience working in Agile, multidisciplinary delivery teams.
Ability to turn research findings into actionable product and service improvements.
Strong analytical, communication and stakeholder-management skills.
Experience researching complex digital products or services.
Understanding of accessibility, inclusive design and diverse user needs.
Experience in public sector, financial services, regulated or similarly complex environments is desirable.

Responsibilities

Plan and conduct qualitative and quantitative user research, including interviews, contextual research, usability testing and surveys.
Recruit appropriate and representative research participants.
Analyse research findings and translate insights into clear, actionable recommendations.
Test prototypes, user journeys, content and live services to identify usability issues and improvement opportunities.
Embed user research throughout discovery, development and continuous improvement.
Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts.
Present research findings and recommendations to technical and senior stakeholders.
Ensure research considers accessibility, inclusion and the needs of diverse and vulnerable users.
Develop research plans, discussion guides and usability-testing scenarios.
Maintain clear research documentation and contribute to a shared evidence base.

Skills

User research

Qualitative research

Interviews

Usability testing

Agile teams

Stakeholder management

Communication

Data analysis

Accessibility

Job description

User Researcher

Role Overview

We are looking for an experienced User Researcher to work within multidisciplinary Agile teams, helping to understand user needs and improve digital products and services.

You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence.

Key Responsibilities

Plan and conduct qualitative and quantitative user research, including interviews, contextual research, usability testing and surveys.
Recruit appropriate and representative research participants.
Analyse research findings and translate insights into clear, actionable recommendations.
Test prototypes, user journeys, content and live services to identify usability issues and improvement opportunities.
Embed user research throughout discovery, development and continuous improvement.
Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts.
Present research findings and recommendations to technical and senior stakeholders.
Ensure research considers accessibility, inclusion and the needs of diverse and vulnerable users.
Develop research plans, discussion guides and usability-testing scenarios.
Maintain clear research documentation and contribute to a shared evidence base.

What We're Looking For

Proven experience as a User Researcher, UX Researcher or User Experience Researcher.
Strong experience in qualitative research, particularly interviews and usability testing.
Experience working in Agile, multidisciplinary delivery teams.
Ability to turn research findings into actionable product and service improvements.
Strong analytical, communication and stakeholder-management skills.
Experience researching complex digital products or services.
Understanding of accessibility, inclusive design and diverse user needs.
Experience in public sector, financial services, regulated or similarly complex environments is desirable.

Relevant Backgrounds