Mid-Market Customer Success Leader — Growth & Renewals

Gearset; Cambridge; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible home working

Flexible start/finish times

Generous personal development budget (

Long Term Incentive Plan

Top end hardware provided

Free lunch in the office

25 days holiday (+ 5)

Job summary

Gearset is hiring a Mid-Market Customer Success Manager in the United Kingdom. You will build trusted relationships with some of the world’s largest customers and own renewal outcomes across your portfolio to drive retention and sustainable growth.

You’ll be supported with industry-recognised training and opportunities to grow your product knowledge as you help customers achieve lasting value from Gearset.

Responsibilities

• Build trusted relationships with customers across a portfolio
• Own renewal outcomes and identify risks early
• Collaborate with Account Managers to explore further opportunities
• Develop knowledge of Salesforce DevOps to converse credibly with tech teams
• Maintain a current picture of each account, highlighting risks and opportunities
• Represent customer feedback to internal teams to improve support

Job description

Gearset is hiring a Mid-Market Customer Success Manager in the United Kingdom. You will build trusted relationships with some of the world’s largest customers and own renewal outcomes across your portfolio to drive retention and sustainable growth.

You’ll be supported with industry-recognised training and opportunities to grow your product knowledge as you help customers achieve lasting value from Gearset.