Mid-Market AI Deployment Engineer – London

Getmurphy; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Impact

Hybrid & Flexible

Learning

Job summary

Murphy is seeking a Forward Deployed Engineer to run multiple mid-market implementations for banks and other clients, from kickoff to go-live in about four weeks. You’ll configure agents on Murphy's platform using templates, adapt them to each customer, and test them before launch.

After go-live, you’ll track agent performance, explain results to customers, and tune the agent and contact strategy. You’ll improve templates and tools so the whole team can deliver more with less effort.

Qualifications

• 1 to 3 years in a technical role; strong graduates welcome too.
• You write Python and/or TypeScript and SQL, work with APIs and handle data files.
• You like structured, repeatable work and look for ways to automate it.
• You manage several projects at once and keep each one on schedule.
• You communicate clearly with customers and teammates.
• Fluent English. Spanish, Portuguese, French, Arabic, German or Italian is a big plus.

Responsibilities

• Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
• Configure and adapt agents from our segment templates to each customer's policies, products and tone.
• Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
• Set up customer data imports and exports using our standard integration flows.
• Test agents with simulations and evaluations before launch, and fix what fails.
• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
• Spot repeated work across implementations and turn it into templates, scripts or tooling.
• Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).

Skills

Python

TypeScript

SQL

APIs

Data handling

Communication

Job description

Murphy is seeking a Forward Deployed Engineer to run multiple mid-market implementations for banks and other clients, from kickoff to go-live in about four weeks. You’ll configure agents on Murphy's platform using templates, adapt them to each customer, and test them before launch.

After go-live, you’ll track agent performance, explain results to customers, and tune the agent and contact strategy. You’ll improve templates and tools so the whole team can deliver more with less effort.