Enterprise AI Deployment Engineer for Banking

Murphy AI; Greater London; Híbrido; GBP 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Stock options

Hybrid & Flexible: 3 days in London, 2

Learning and development opportunities

Office in London

Resumo da vaga

Murphy AI in London leads enterprise AI agent deployments for banks, starting with voice-enabled debt‑collection solutions. As a Forward Deployed Engineer you will design, build, test, and launch agents on client systems, then own ongoing performance and improvements across channels and languages.

You’ll collaborate with executives to define success metrics, deliver against timelines, and help scale the platform for large lenders in the UK and Ireland.

Qualificações

• 5+ years in a technical customer-facing role.
• Hands-on experience coding and SQL; working with APIs end to end.
• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses.
• Delivered production systems for enterprise customers with structured testing and iteration.
• Ability to explain technical decisions clearly to senior stakeholders.
• Comfortable in fast-moving, ambiguous environments and shaping the solution as you build.
• Fluent English; additional languages are a plus.

Responsabilidades

• Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.
• Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.
• Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.
• Configure Murphy to fit each client’s needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand‑offs to human agents.
• Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.
• Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.
• Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.
• Analyse production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.
• Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.
• Support Account Executives with technical discovery and demos for strategic deals.
• Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

Conhecimentos

Fluent English

Technical customer‑facing

SQL

APIs

LLMs

Formação

Computer Science / Engineering / Math degree

Descrição da vaga

Murphy AI in London leads enterprise AI agent deployments for banks, starting with voice-enabled debt‑collection solutions. As a Forward Deployed Engineer you will design, build, test, and launch agents on client systems, then own ongoing performance and improvements across channels and languages.

You’ll collaborate with executives to define success metrics, deliver against timelines, and help scale the platform for large lenders in the UK and Ireland.