Mid-level UX Researcher - 12 Month FTC

Just Eat Takeaway.com; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading global online food delivery marketplace as a UX Researcher. You'll drive innovation and improve customer experiences by employing diverse research methods. Collaborate with cross-functional teams to advocate for users and impact product decisions. Embrace a culture of inclusion and growth at Just Eat Takeaway.com.

Qualifications

• Experience in a UX Researcher or equivalent position.
• Ability to develop trusting relationships with stakeholders.

Responsibilities

• Drive innovation within the customer journey.
• Utilise different research methods for insights.
• Synthesize learnings into impactful stories.

Skills

Collaboration

Research Methods

User Advocacy

Problem Solving

Job description

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

About this role:

Please Note: This role is a 12 month FTC

As a UX Researcher on our Global JET team, you will drive innovation within our JET Ventures pillar and improve the entire customer journey, from app/website interaction to post-order support

We work in cross-functional teams made up of Researchers, Designers, Copywriters, Product Managers, Analysts and Engineers. The way we work is collaborative and we want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.

At JET, you’ll make research and user-centricity a key part of the product and design decisions. You’ll be hungry for insights - keen to get stuck in and uncover our users' needs across the end-to-end experience. You’ll work both independently and together with other researchers to deliver impactful, robust, and timely findings that make real differences in our users’ experiences.

These are some of the key ingredients to the role:

• Utilise different research methods and understand when to apply one method over another (both qualitative and quantitative)
• Turn (sometimes ambiguous) research needs into clear and compelling questions, activities, & outcomes
• Develop and create flexible research plans using effective research methods
• Synthesise learnings into clear, concise, and compelling stories that impact the people and work around you
• Advocate for accessible and inclusive solutions
• Taking a proactive, hands-on approach and taking ownership of the entire research process, from planning to playback, with a focus on working collaboratively

What will you bring to the table?

• Experience in a UX Researcher or equivalent position
• Passion for digging deeper to understand the underlying needs and goals of our users and the business
• A desire to use research to impact decision-making - whether in design, product, or larger strategy
• Organisation and proactiveness - experience balancing the needs of a number of different stakeholder teams
• Ability to develop trusting, collaborative, and productive relationships with stakeholders - who look to you as a true partner
• You are comfortable with ambiguity and enjoy tackling complex problems
• You love to synthesise learnings into clear, concise, and compelling stories that impact the people and work around you
• A growth-oriented outlook, with a desire to learn and improve both yourself and the people and teams around you
• You love advocating for users in product development and telling their stories

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

#LI-CB2