Mid Kent Enforcement Team Leader

Maidstone Borough Council; Maidstone; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

LGPS

Life Assurance 3x salary

Generous annual leave

Season Ticket Loan

Lease car salary sacrifice

Flexible working opportunities

Annual flu vaccine

Cycle to work

Staff discounts

Professional fee payment

Job summary

Maidstone Borough Council is seeking an Enforcement Team Leader to manage the Mid Kent Enforcement Team, leading a small group in the collection of unpaid council tax, business rates and parking fines.

You will be responsible for day-to-day delivery, staff motivation, and ensuring high-quality customer service while maintaining accurate financial records. Hybrid working is available with some site presence required.

Qualifications

• Experience with Excel and data recording of financial statistics.
• Strong communication skills with challenging customers.
• Experience in leading a small team and motivating staff.

Responsibilities

• Lead a small enforcement team to deliver debt recovery services.
• Manage day-to-day operations and ensure timely processing of financial statistics.
• Provide advice and support to staff and ensure compliance with policy needs.

Skills

Excel

Communication skills

Team leadership

Customer service

Job description

Basis Full time

Job profile for Mid Kent Enforcement Team Leader

Mid Kent Enforcement Team Leader

Maidstone 07/10/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Grade 8 (£32,324 - £35,064 pa)

Contractual hours 37 Basis Full time

Region South

Job category/type Revenues and Benefits

Date posted 15/09/2026

Job reference 002345

Attachments Job Description - Mid Kent Enforcement Team Leader.pdf

Job description

About the Role

An exciting opportunity has arisen to join our Revenues Collection team providing a proactive and forward-thinking in-house debt recovery service for the collection of unpaid council tax, business rates and parking fines on behalf of Maidstone Borough Council and a number of partner organisations.

As Enforcement Team Leader you will be responsible for a team of Enforcement Assistants, so you will have experience of managing a small busy team for the day-to-day delivery of a service with an ability to lead and motivate others. You will need to be enthusiastic, self-motivated and an organised person who demonstrates excellent communication skills with an ability to work to tight timescales.

This role requires a range of administrative, telephone and customer contact skills. You will need to demonstrate high level excel skills as this role involves processing and recording of financial statistics.

As a service which deals with challenging and vulnerable customers you will have excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm, professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.

Your main place of work will be at our Maidstone office however the council operates a hybrid working approach, with the ability to work from home; however, you will be required to occasionally work at other sites.

This position is on a full-time permanent contract, working 37 hours per week. You must be available to work Monday to Thursday 09:00–17:00 and Friday 09:00–16:30.

About You

As a service which deals with challenging and vulnerable customers you will have excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm, professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.

This role requires a range of administrative, telephone and customer service skills and you will need to demonstrate high level Excel skills. In addition, you will have an understanding of relevant legislation and experience of managing and motivating staff.

Experience in a debt recovery, council tax, business rates or parking environment is desirable but not essential. If experienced in the field, ideally you should also have passed the Taking Control of Goods level 2 exam.

Selection Process

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, followed by an interview.

About Us

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy.

We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

Our Offer

A range of benefits including:

• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS)
• Life Assurance – three times your annual salary (for members of the LGPS)
• Generous holiday entitlement with the option to buy additional leave
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• A wide range of flexible working opportunities
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

For further information or to discuss this opportunity in more detail, please contact Hailey Roberts, Enforcement Manager on 01622 602261.

Interview Date: w/c 19 th October 2026