Mid Kent Enforcement Assistant

Maidstone Borough Council; Maidstone; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Highly flexible hybrid working

Generous holiday entitlement

Free parking

LGPS Local Government Pension Scheme

Cycle to work scheme

Professional development opportunities

Life Assurance

Staff events and wellbeing support

Rail/bus season ticket loan

Flexible working policies

Job summary

Maidstone Borough Council is seeking a Mid Kent Enforcement Assistant to join the Revenues Collection team in Maidstone. The role involves handling unpaid council tax, business rates and parking fines, via calls and payments processing, with a strong emphasis on customer service and clear communication.

The position is full-time, 37 hours weekly, on a temporary maternity cover with hybrid working options and occasional site duties.

Qualifications

• Excellent track record in customer services.
• Ability to stay calm and assertive under pressure.
• Sound IT skills and confidence speaking to customers on the phone.

Responsibilities

• Respond to customer enquiries and process payments for unpaid amounts.
• Make outgoing calls to customers to recover unpaid amounts.
• Provide accurate spoken English advice and guidance to customers.

Skills

Customer service

Communication

IT skills

Phone communication

Calm under pressure

Team player

Job description

work_outline Basis Full time

Job profile for Mid Kent Enforcement Assistant

Mid Kent Enforcement Assistant

Maidstone 07/10/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Career Grade 6/7 (£26,840 - £30,728 pa) Contractual hours 37 Basis Full time Region South Job category/type Revenues and Benefits Date posted 15/09/2026 Job reference 002346 Attachments Job Description - Mid Kent Enforcement Assistant.pdf

Job description

About the Role

An exciting opportunity has arisen to join our Revenues Collection team in providing a proactive and forward-thinking in-house debt recovery service for the collection of unpaid council tax, business rates and parking fines on behalf of Maidstone, Swale, Tunbridge Wells, Sevenoaks, Dartford & Tonbridge & Malling Councils.

Do you have an excellent track record in customer services, an ability to stay calm and assertive under pressure and enjoy working as part of a team? If so, you could be just what we are looking for to join our team as Enforcement Assistant.

This role requires a range of administrative, telephone and customer contact skills. You will be responding to customer enquiries, making outgoing calls to customers to recover unpaid amounts and processing payments accordingly. As a service that deals with challenging and vulnerable customers you will need excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm and professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.

Your main place of work will be at our Maidstone office however the council operates a hybrid working approach, with the ability to work from home; however, you will be required to occasionally work at other sites.

This is a full-time position working 37 hours per week on a temporary contract to cover a period of maternity leave, with an expected duration of up to 12 months depending on the return of the substantive postholder, subject to notice provisions. For full-time hours you must be available to work Monday to Thursday 09:00-17:00 and Friday 09:00-16:30, part-time hours may also be considered.

About Maidstone Borough Council

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

About You:

Ideally you will have experience working in debt collection, council tax, business rates or parking but most importantly you must be able to demonstrate that you’re a team player.

You will need to be an enthusiastic and self-motivated individual with a desire to succeed and deliver excellent customer services. You will have sound IT skills, be confident speaking to customers on the phone and be able to remain calm under pressure.

Our Offer:

A range of benefits including:

• Highly flexible hybrid working opportunities
• 7am to 7pm flexi time to suit personal circumstances for most roles
• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
• Free parking
• Range of flexible working opportunities to accommodate people’s home/work life balance including compressed hours, 9-day fortnight, part time.
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

Selection Process:

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Hailey Roberts, Enforcement Manager on 01622 602261.

Interview Date: w/c 19 th October 2026