Microsoft Specialist

JR United Kingdom; Reading; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled IT professional to join their dynamic team. This role involves assisting clients with technical pre-sales, scoping, and implementing Microsoft and virtualization technologies. You will work closely with account managers and technical teams to ensure successful project delivery, while keeping abreast of market trends. With a focus on client relationships, you'll be instrumental in enhancing service delivery and client retention. If you are passionate about technology and thrive in a collaborative environment, this is an exciting opportunity to make a significant impact.

Benefits

25 days holiday

Life Assurance

Pension Scheme

Company sick pay

Employee Assistance Programme

Coaching and Mentoring

Cycle2Work Scheme

EyeCare discounts

Electric Car Scheme

Flu Jab

Qualifications

• 5+ years of IT experience with Microsoft technologies.
• Proficient in managing Windows environments and O365 migrations.

Responsibilities

• Liaise with clients to define project requirements and scope.
• Develop and implement bespoke customer solutions.
• Provide technical support and resolve issues proactively.

Skills

Microsoft 365 Certified: Enterprise Administrator Expert

O365 migrations

Windows Active Directory

Group Policy

DNS

DHCP

Azure AD Connect

Excellent communication skills

Job description

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Reports to (Job Title): Delivery Manager

Main Goal

This role is part of the established Kyocera technical Delivery team. This role will assist in technical pre-sales, formal scoping, design, deployment and support for Microsoft and Virtualization technologies. Due to the wide-ranging portfolio, it is assumed that the person undertaking this role would have a core understanding of key technologies and has the ability to assist with the sale and implementation of these to new and existing clients.

In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the chosen technology verticals. It is understood this role will keep their knowledge relevant with market trends within the chosen technologies and ensure the business is positioned to deliver opportunity. The role will form part of a wider delivery team and will require collaboration between team members and technical verticals.

Relationships are mainly client focused. This role interacts with technology leaders, suppliers, clients, internal sales teams and management.

Responsibilities/Tasks

• Customer liaison to project requirements, scope and integration with existing systems
• Development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions
• Testing of software applications or hardware devices that may be deployed
• Resolve technical issues and offer proactive technical support
• Development of tools that may be used by others to help provision, manage or troubleshoot deployments
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Working both remotely and on customer sites where appropriate to perform tasks
• Train colleagues and/or customers on allocated technologies.
• Improved communication and collaboration between clients and business.
• Improved 360-client retention and service delivery.
• Ability to delivery projects with chosen technologies.
• Any other tasks as directed

Knowledge, Experience & Skills

• Microsoft 365 Certified: Enterprise Administrator Expert – two of the four below modules required.
• MD-100 Windows 10
• MD-101 Managing Modern Desktops
• MS-100 Microsoft 365 identity and Services
• MS-101 Microsoft 365 Mobility and Security
• Microsoft Security Operations Analyst
• 5+ years of IT experience scoping, designing and implementing chosen technology stack.
• Experience with O365 migrations.
• Working knowledge of Azure migrate.
• Proficient with Windows Active directory, Group policy, DNS, DHCP, Azure AD connect.

Competencies & Key Success Factors

• Excellent oral and written communication skills.
• Demonstrates technical depth in the chosen portfolio, technologies and businesses.
• Ability to engage and lead design/implementation discussions with client and external parties.

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
• The ability to Buy and Sell holiday (up to 5 days per year)
• Life Assurance (4 x base salary)
• Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
• Company sick pay (1 week after 6-month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Employee Assistance Programme
• Coaching and Mentoring
• Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
• Access to additional discounts / perks
• EyeCare - Access to money off for glasses and sight test
• Electric Car Scheme - Open to all eligible employees to benefit from getting an Electric Vehicle Via Salary Sacrifice
• Flu Jab
• Eligibility for Costco Membership

Values:

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.