Microsoft Licensing Lifecycle Specialist (CSP) - Hybrid

ECS Resource Group; West Midlands; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Travel expenses covered

Five office locations

25 days holiday

Private medical cover

In-house learning academy

Job summary

ECS Resource Group in the United Kingdom is seeking a Microsoft Licensing & Lifecycle Specialist to own the Microsoft customer estate, handling onboarding, provisioning, renewals and offboarding.

This internal-facing role works with Microsoft Customer Success Managers and Account Managers, using Partner Center and Excel for reporting while maintaining accurate records. It offers a hybrid schedule with travel support and multiple office locations.

Qualifications

• Experience in Microsoft CSP operations and M365 licensing.
• Hand-on use of Microsoft Partner Center.
• Background managing subscriptions, renewals or commercial operations.
• Advanced Excel and strong reporting skills.
• Sharp eye for detail and a process-driven mindset.

Responsibilities

• Onboarding new customers: setting up tenants, partner associations and delegated admin (GDAP) records.
• Provisioning Microsoft licences and subscriptions and processing additions, reductions, cancellations and renewals.
• Maintaining renewal schedules and flagging risks early to the commercial team.
• Managing Partner Center data, including CPOR and PAL associations.
• Tracking Microsoft incentives, rebates and funding, and spotting missed opportunities.
• Investigating licensing and billing discrepancies.
• Producing licensing, usage and consumption reports across Microsoft 365, Copilot and Azure, with optimisation and upsell insights.
• Improving and automating lifecycle processes, controls and audit records.

Skills

Microsoft CSP operations

M365 licensing

Microsoft Partner Center

Subscriptions & renewals

Advanced Excel

Reporting

Detail oriented

Process-driven

Tools

Microsoft Partner Center

Excel

Power BI

Job description

ECS Resource Group in the United Kingdom is seeking a Microsoft Licensing & Lifecycle Specialist to own the Microsoft customer estate, handling onboarding, provisioning, renewals and offboarding.

This internal-facing role works with Microsoft Customer Success Managers and Account Managers, using Partner Center and Excel for reporting while maintaining accurate records. It offers a hybrid schedule with travel support and multiple office locations.