Microsoft Dynamics 365 Support Consultant

hireful.; United Kingdom; Remote; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

Fully remote

Zusammenfassung

hireful is seeking a Microsoft Dynamics 365 expert for a fully remote role. You’ll provide hands-on consultancy, act as escalation point, and help clients maximise D365 and Power Platform solutions.

The role focuses on troubleshooting, remote support, and building strong client relationships across Power Apps, Power Automate and data integrations. Experience in similar Dynamics 365 roles is expected.

Qualifikationen

• Proven Microsoft Dynamics CRM/D365 experience in a support or technical role.
• Strong Power Platform administration and troubleshooting experience.
• Experience troubleshooting integrations.
• Knowledge of Power Apps, Power Automate and Dataflows.

Aufgaben

• Act as a technical escalation point for Dynamics 365 and Power Platform issues.
• Take support calls, manage cases and resolve incidents within agreed SLAs.
• Diagnose and troubleshoot complex D365, Power Platform and integration issues.
• Provide remote consultancy and technical support to clients.
• Investigate issues across Power Apps, Power Automate and Dataflows.
• Maintain accurate case notes, time records and work diaries.
• Represent the company professionally and deliver an exceptional client experience.

Kenntnisse

Dynamics CRM/D365 experience

Power Platform administration

Integration troubleshooting

Power Apps

Power Automate

Dataflows

Tools

Microsoft Power Platform

REST APIs

SQL Server

Azure Data Factory

ClickDimensions

DocumentsCorePack

Jobbeschreibung

Location: 100% work from home / Fully remote

Salary: £35k- £40k base salary + awesome benefits

Are you a Microsoft Dynamics 365 expert who loves solving problems, getting to the root cause of technical issues and helping clients get the most from their systems?

Join a team where your expertise has a direct impact. You'll become a trusted technical partner to clients, tackling varied challenges, providing hands-on consultancy and building relationships that last.

This role will suit someone with experience working in a similar role such as Dynamics 365 Support Consultant, D365 Technical Consultant, Dynamics 365 Functional Consultant, Dynamics CRM Consultant, Dynamics 365 Consultant.

What you’ll be doing

• Act as a technical escalation point for Dynamics 365 and Power Platform issues
• Take support calls, manage cases and resolve incidents within agreed SLAs
• Diagnose and troubleshoot complex D365, Power Platform and integration issues
• Provide remote consultancy and technical support to clients
• Investigate issues across Power Apps, Power Automate and Dataflows
• Maintain accurate case notes, time records and work diaries
• Represent the company professionally and deliver an exceptional client experience

What you’ll bring

• Proven Microsoft Dynamics CRM/D365 experience, ideally in a support or technical role
• Strong Power Platform administration and troubleshooting experience
• Experience troubleshooting integrations
• Knowledge of Power Apps, Power Automate and Dataflows

Desirable skills include: D365 Customer Insights Journeys, Azure Data Factory, REST APIs, ClickDimensions, DocumentsCorePack, SQL Server and Microsoft Cloud for Nonprofit. Experience with charity fundraising systems is also valuable.