Microsoft 365 IT Trainer — In-Person & Remote Delivery

AWD online; Carlisle; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Birthday leave

Ongoing training

Pension plan

Sick pay

Eye tests

On-site parking

Social events

Life Assurance

Referral incentives

Job summary

AWD online is seeking an IT Trainer / Software Trainer to deliver in-person and virtual end-user training, focusing on Microsoft 365, Copilot and cyber security awareness. You will create practical resources and support users across multiple client projects.

You will work with teams to develop training materials, videos, and documentation, manage tasks in the PSA system, and travel between offices for client visits as required.

Qualifications

• Experience delivering IT or software end-user training in person and remotely to varied audiences
• Strong working knowledge of Microsoft Office and Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams
• Confidence delivering Microsoft Copilot training to end users
• Confidence delivering cyber security awareness training to end users
• Ability to prepare and adapt clear, engaging training materials, guides and documentation for different audiences
• Excellent presentation, facilitation and communication skills, with the ability to explain technical topics to non-technical audiences
• Excellent time management, organisational and prioritisation skills to plan and deliver training across multiple clients
• Ability to travel between offices and undertake client visits if required

Responsibilities

• Deliver Microsoft, software and induction training in person or virtually
• Prepare clear internal training documents covering new products, tools and topics
• Produce short training videos for social media to support knowledge sharing
• Complete technical work internally and for clients using company tooling, remotely or on site
• Record work, notes, time and charge codes accurately in PSA system
• Maintain accurate internal and client technical and process documentation
• Handle internal and external communications professionally
• Identify and recommend process and procedure improvements
• Maintain technical knowledge and participate in relevant learning and development
• Build positive relationships and support equality, diversity and inclusion

Skills

End-user training

Microsoft 365

Copilot training

Cyber security awareness

Presentation skills

Content creation

Time management

Team collaboration

Travel between offices

Tools

Microsoft 365

PSA system

Job description

AWD online is seeking an IT Trainer / Software Trainer to deliver in-person and virtual end-user training, focusing on Microsoft 365, Copilot and cyber security awareness. You will create practical resources and support users across multiple client projects.

You will work with teams to develop training materials, videos, and documentation, manage tasks in the PSA system, and travel between offices for client visits as required.