MI & Workflow Analyst – Onboarding & KYC

S&W Group; Birmingham; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

S&W Group located in Birmingham is seeking an MI & Workflow Senior Officer to enhance reporting for Client Onboarding and KYC. You will develop and maintain management information, monitor workflows and data quality, and support transformation initiatives to simplify and automate processes.

You will work with onboarding analysts, team leads and stakeholders to ensure timely, accurate reporting and effective risk management, while contributing to improvements in data controls and operational

Qualifications

• Experience producing and maintaining operational MI, dashboards, recurring reports and ad hoc analysis.
• Strong Excel skills including data cleansing, formulas, lookups, pivot tables and presenting clear information.
• Experience with Power BI, Power Query or similar tools desirable.
• Experience maintaining workflow systems, case-management data, SharePoint or Lists.

Responsibilities

• Support design, development, production and maintenance of management information and reporting.
• Produce daily, weekly, monthly and ad hoc BAU reports with defined controls.
• Analyse data to identify trends, backlogs, capacity pressures, service-level risks.
• Maintain MI for onboarding and KYC: volumes, ageing, turnaround times, SLAs and risk indicators.
• Govern workflows and trackers to ensure progress is clear and data quality is maintained.
• Document reporting logic, data definitions and controls for audit trail.
• Support testing and embedding of improvements from transformation initiatives.
• Collaborate with tech and operations to design and adopt system enhancements.

Skills

Operational MI

Excel

Power BI

Data analysis

Data quality checks

Stakeholder management

Process improvement

Adaptability

Education

Relevant experience in MI/operational reporting

Tools

Power BI

SharePoint

Microsoft Lists

Excel

Job description

S&W Group located in Birmingham is seeking an MI & Workflow Senior Officer to enhance reporting for Client Onboarding and KYC. You will develop and maintain management information, monitor workflows and data quality, and support transformation initiatives to simplify and automate processes.

You will work with onboarding analysts, team leads and stakeholders to ensure timely, accurate reporting and effective risk management, while contributing to improvements in data controls and operational