Client Onboarding & Operations Leader

S&W Group; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

S&W Group is seeking a proactive Head of Client Onboarding to lead the daily operations ensuring timely and compliant onboarding for clients. You will monitor processes, align with regulatory requirements, and guide the team to maintain accurate client records.

The role requires significant experience in financial services onboarding, AML/KYC, and leadership. A strong focus on risk management, process improvement, and stakeholder communication is essential.

Qualifications

• Significant operations experience in financial services.
• Regulatory knowledge for investment management and settlement operations.
• Experience supervising junior staff.
• Experience managing a team is desirable.

Responsibilities

• Oversee daily Client Onboarding to meet deadlines and data quality.
• Provide technical guidance to resolve complex issues within the team.
• Maintain accurate client records and ensure updates are timely.
• Lead improvements to processes, controls, and risk assessments.
• Prepare management information within agreed timescales.

Skills

Case ownership

Delivery focus

Persuading and influencing

Client communication

Stakeholder management

Attention to detail

Teamwork

Leadership

Risk awareness

Continuous improvement

Education

Experience in client onboarding, AML/KYC, compliance, financial services, or case management

Job description

S&W Group is seeking a proactive Head of Client Onboarding to lead the daily operations ensuring timely and compliant onboarding for clients. You will monitor processes, align with regulatory requirements, and guide the team to maintain accurate client records.

The role requires significant experience in financial services onboarding, AML/KYC, and leadership. A strong focus on risk management, process improvement, and stakeholder communication is essential.