Senior KYC Systems & Workflow Lead

Miller; Ipswich; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

10% pension contribution from Miller.

Private Medical Insurance

Medicare cash plan

Minimum of 25 days annual leave (with

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption

Job summary

Miller, headquartered in London, is seeking a Group KYC Technical Lead to act as the senior SME for KYC operations. You will support complex cases, ensure policy-aligned workflows in Salesforce, and coordinate across offshore delivery teams.

You will coach offshore teams, drive process improvements, and partner with Compliance, Technology and Client Onboarding to maintain high standards and robust controls across global operations.

Qualifications

• Significant experience in KYC/AML/Client Onboarding/Financial Crime Operations.
• Strong experience handling complex or escalated KYC cases.
• Demonstrated experience providing technical or functional leadership within KYC operations.
• Experience overseeing or partnering with offshore / shared service teams.
• Strong working knowledge of Salesforce and other relevant case management/ workflow platforms.
• Experience translating operational requirements into system/process improvements.
• Exposure to regulated environments with strong governance and control expectations.

Responsibilities

• Lead technical SME for KYC systems, workflows and operational processes.
• Review escalated KYC cases and interpret policy.
• Oversee offshore delivery quality and consistency.
• Coach analysts and team leads on difficult case types and system usage.
• Ensure Salesforce and related systems are used effectively and consistently.
• Support root-cause analysis of recurring operational and technical issues.
• Partner with system owners and change teams on enhancements and fixes.
• Contribute to governance reporting, MI, and risk/control discussions.
• Maintain strong audit trail and documentation for judgement-based decisions.

Skills

Judgement

Escalation management

Problem solving

Stakeholder management

Coaching & capability building

Process improvement

Written & verbal communication

Quality & control mindset

Ambiguity management

Education

Good education

KYC/Compliance qualification

Tools

Salesforce

Case management software

Job description

Miller, headquartered in London, is seeking a Group KYC Technical Lead to act as the senior SME for KYC operations. You will support complex cases, ensure policy-aligned workflows in Salesforce, and coordinate across offshore delivery teams.

You will coach offshore teams, drive process improvements, and partner with Compliance, Technology and Client Onboarding to maintain high standards and robust controls across global operations.