I&C Metering Scheduling Specialist

Stark Group; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Stark Group in Nottingham is seeking an organised, customer-focused I&C Contact Coordinator to manage metering appointments for business customers. You will own the scheduling process across campaigns, handle inbound and outbound calls, and ensure the field engineers have everything needed for safe, efficient work.

You will maintain accurate records, work to KPIs and SLAs, and support campaigns with administrative tasks while collaborating with operations and engineering teams to deliver

Qualifications

• Experience in customer service, contact centre, scheduling or administration.
• Able to handle high-volume outbound calls.
• Comfortable working to targets and KPIs.
• Strong communication and organisation skills.
• Experience with multiple computer systems and databases.

Responsibilities

• Book and schedule metering appointments for business customers across campaigns.
• Handle inbound enquiries and coordinate appointments via email.
• Manage appointments from booking to completion and resolve issues.
• Take ownership of appointment amendments, reschedules and cancellations.
• Capture accurate site information to ensure field engineers have what they need.
• Coordinate site access, permits, RAMS and specialist vehicle hire as required.
• Maintain records across multiple systems and meet KPIs and SLAs.

Skills

High-volume calls

Appointment booking

Scheduling

Target-driven

Communication

Organisational skills

Team collaboration

Phone-based customer service

Tools

Excel

Word

Outlook

Job description

Stark Group in Nottingham is seeking an organised, customer-focused I&C Contact Coordinator to manage metering appointments for business customers. You will own the scheduling process across campaigns, handle inbound and outbound calls, and ensure the field engineers have everything needed for safe, efficient work.

You will maintain accurate records, work to KPIs and SLAs, and support campaigns with administrative tasks while collaborating with operations and engineering teams to deliver