Messaging Support Engineer -Skype for Business

JR United Kingdom; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Messaging Support Engineer for a 12-month contract to enhance their Unified Communications environment. The role involves supporting Skype for Business and Mattermost, managing incidents, and ensuring optimal infrastructure performance. Candidates must possess strong technical skills in IT infrastructure and communication platforms, along with ITIL certification.

Qualifications

• Experience with managing Skype for Business and Mattermost/Symphony Group Chat.
• Ability to manage a Windows Server environment and write PowerShell scripts.
• Understanding of ITIL principles and incident management.

Responsibilities

• Support IT infrastructure and ensure compliance with SLAs.
• Manage change processes and monitor application performance.
• Apply security procedures to maintain compliance.

Skills

Real-time messaging

Skype for Business

Mattermost/Symphony

PowerShell scripting

Active Directory

Networking

Telephony

Education

ITIL certification

Tools

Windows Server 2008 R2/2012

Splunk

SCOM

Wireshark

Job description

Social network you want to login/join with:

Messaging Support Engineer - Skype for Business, Wrexham

Client:

Pontoon Solutions

Location:

Wrexham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Skype for Business, Mattermost/Symphony

Location: Chester

Duration: 12 Months

One of our large financial clients is currently looking for an IT Messaging Support Engineer with experience in real-time messaging, Skype for Business, Mattermost/Symphony, and related technologies.

The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role acts as an application analyst and will handle the day-to-day operations, critical client escalations, and all production changes and infrastructure deployments.

• Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, online meetings with content sharing, persistent chat rooms, mobile IM, B2B federation, P2P audio/video, audio conferencing, softphone/enterprise voice).
• Experience managing a Windows Server 2008 R2/2012 environment.
• Familiarity with writing PowerShell scripts.
• Understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
• Experience with monitoring tools (Splunk, SCOM, SiteScope).
• Solid understanding of Active Directory, servers, databases (SQL), networking, and voice technologies.
• Knowledge of Linux servers, networking, and storage technologies.
• Experience with virtual platforms (both client and server) and Microsoft Office products.
• Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM.

Desired Skills/Experience:

• Telephony and network experience.
• ITIL certification and in-depth understanding of ITIL principles, functions, and processes.

Job Responsibilities:

• Support the IT infrastructure and resources to develop, deliver, and support IT services within SLAs.
• Manage change processes and ensure compliance with regulatory, legal, and professional standards.
• Support infrastructure applications and data repositories daily.
• Monitor, measure, report, and review application performance to ensure availability and capacity meet business demands.
• Apply security procedures to maintain compliance across infrastructure applications.