Messaging Support Engineer -Skype for Business

JR United Kingdom; Birkenhead; On-site; GBP 35,000 - 55,000; Full time

Job summary

A top-tier financial client is seeking a Messaging Support Engineer skilled in real-time messaging systems, particularly Skype for Business and Mattermost/Symphony. This role requires expertise in application analysis and infrastructure management to maintain service quality. The successful candidate will monitor performance, implement change processes, and support daily IT operations.

Qualifications

• Experience managing real-time messaging platforms like Skype for Business.
• Hands-on experience with Windows Server environments.
• Ability to read SIP traces and perform network troubleshooting.

Responsibilities

• Support and manage IT infrastructure applications daily.
• Ensure compliance with regulatory standards.
• Monitor application performance and manage service levels.

Skills

Skype for Business

Mattermost/Symphony

PowerShell

Active Directory

SQL Databases

Telephony and networking

Education

ITIL Certification

Tools

Wireshark

Splunk

SCOM

Job description

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Client:

Pontoon Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Skype for Business, Mattermost/Symphony

Location: Chester

Duration: 12 Months

One of our large Financial clients is currently looking for an IT Messaging Support Engineer - specializing in Real Time Messaging with experience in Skype for Business, Mattermost/Symphony.

The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role acts as an application analyst, managing the day-to-day operations, addressing critical client escalations, and overseeing all production changes and infrastructure deployments.

• Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online Meetings with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Experience managing Windows Server 2008 R2/2012 environments.
• Familiarity with writing PowerShell scripts.
• Ability to read SIP traces, UCCAPI log files, Wireshark network captures.
• Experience with monitoring tools like Splunk, SCOM, SiteScope.
• Strong understanding of Active Directory, Server, SQL databases, networking & voice technologies.
• Knowledge of Linux servers, networking, and storage technologies.
• Experience with virtual platforms (both client and server) and Microsoft Office products.
• Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset.

Desired Skills/Experience

• Telephony and network experience.
• ITIL Certification and a deep understanding of ITIL principles, functions, and processes are a plus.

Job Responsibilities:

• Execute processes supporting the IT infrastructure to develop, deliver, and support IT services meeting business SLAs.
• Prepare for new or changed services, manage change processes, and maintain compliance with regulatory, legal, and professional standards.
• Manage and support infrastructure applications and related data repositories daily.
• Monitor, measure, report, and review application service performance to ensure availability and capacity meet business demands.
• Apply security procedures to maintain compliance across infrastructure applications.