Messaging Support Engineer -Skype for Business

JR United Kingdom; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Messaging Support Engineer to enhance their IT services focused on Unified Communications. In this role, you will support and manage critical IT infrastructure using tools like Skype for Business and Mattermost, ensuring compliance with service agreements and security protocols. If you possess strong technical skills and are keen on delivering exceptional IT service, this position offers an exciting opportunity for career growth.

Qualifications

• Hands-on experience with Skype for Business and Mattermost/Symphony.
• Understanding of managing Windows Server environments and writing PowerShell scripts.
• Experience monitoring IT resources and applying ITIL principles.

Responsibilities

• Supporting IT infrastructure and ensuring compliance with SLAs.
• Managing change processes for new or altered services.
• Monitoring application performance and security procedures.

Skills

Managing Skype for Business

Telephony and network experience

Active Directory

PowerShell scripting

Monitoring tools

Education

ITIL Certification

Tools

Windows Server 2008 R2/2012

Splunk

SCOM

SiteScope

Job description

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Messaging Support Engineer - Skype for Business, Warrington, Cheshire

Client: Pontoon Solutions

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Skype for Business, Mattermost/Symphony

Location: Chester

Duration: 12 Months

One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience.

The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment, acting as an application analyst, managing day-to-day operations, handling critical escalations, and overseeing production changes and infrastructure deployments.

• Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, online meetings with content sharing, persistent chat rooms, mobile IM, B2B federation, P2P audio/video, audio conferencing & softphone/enterprise voice).
• Experience managing Windows Server 2008 R2/2012 environments.
• Familiarity with writing PowerShell scripts.
• Understanding of reading SIP traces, UCCAPI log files, Wireshark captures.
• Experience with monitoring tools (Splunk, SCOM, SiteScope).
• Strong knowledge of Active Directory, Server, SQL databases, networking & voice technologies.
• Knowledge of Linux servers, networking, and storage technologies.
• Experience with virtual platforms (client and server) and Microsoft Office.
• Familiarity with incident, change & problem management disciplines and Remedy ITSM.

Desired Skills/Experience

• Telephony and network experience.
• ITIL Certification and understanding of ITIL principles and processes.

Job Responsibilities:

• Supporting IT infrastructure and resources to deliver IT services within SLAs.
• Preparing for new or changed services, managing change processes, and maintaining compliance.
• Managing and supporting infrastructure applications and data repositories daily.
• Monitoring performance, ensuring availability and capacity meet business needs.
• Applying security procedures to maintain compliance.