Messaging Support Engineer -Skype for Business

JR United Kingdom; Chester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A large financial client is seeking a Messaging Support Engineer in Chester for a 12-month contract. This role involves managing unified communications tools like Skype for Business and Mattermost, ensuring operational efficiency and compliance. Candidates should have strong technical skills in infrastructure management and a background in IT support.

Qualifications

• Experience in managing Skype for Business, Mattermost/Symphony.
• Familiarity with Windows Server environments and writing PowerShell scripts.
• Understanding of incident and problem management disciplines.

Responsibilities

• Support IT infrastructure for delivering services meeting SLAs.
• Manage change processes and support infrastructure applications daily.
• Monitor application performance and ensure compliance.

Skills

Real Time Messaging

Skype for Business

Mattermost

SIP traces

Active Directory

Windows Server

PowerShell

Monitoring tools

ITIL principles

Job description

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Messaging Support Engineer - Skype for Business, Chester

Client: Pontoon Solutions

Location: Chester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

Skype for Business, Mattermost/Symphony

Location: Chester

Duration: 12 Months

One of our large Financial clients is currently looking for an IT Messaging Support Engineer with experience in Real Time Messaging, Skype for Business, Mattermost/Symphony.

The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role involves application analysis, daily operations management, handling critical client escalations, and managing production changes and infrastructure deployments.

• Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online Meetings with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Experience managing Windows Server 2008 R2/2012 environments.
• Familiarity with writing PowerShell scripts.
• Understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
• Experience with monitoring tools (Splunk, SCOM, SiteScope).
• Strong knowledge of Active Directory, Server, SQL Database, networking & voice technologies.
• Knowledge of Linux servers, networking, and storage technologies.
• Experience with virtual platforms (client and server) and Microsoft Office products.
• Experience with incident, change & problem management disciplines and Remedy ITSM.

Desired Skills/Experience

• Telephony and network experience.
• ITIL Certification and understanding of ITIL principles, functions, and processes is a plus.

Job Responsibilities:

• Support IT infrastructure and resources to deliver IT services meeting SLAs.
• Manage change processes, regulatory, legal, and professional standards.
• Support infrastructure applications and data repositories daily.
• Monitor and report on application performance, ensuring availability and capacity meet business needs.
• Maintain security procedures to ensure compliance across infrastructure applications.