Merkur Slots (OASIS) - Supervisor - Ormeau Road

Oasis Retail Services Limited; Belfast City District; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Career progression

Training and development

Employee assistance program

Discount portal for retailers

Job summary

Oasis Retail Services Limited in Belfast is seeking an experienced Supervisor to join our busy Adult Gaming Centre on Ormeau Road. The role is 38 hours per week with an hourly rate of £14.16, including weekends and public holidays, reporting to the Venue Manager.

You will supervise venue staff, ensure adherence to policies, and align processes with the MERKUR Group standards to drive continuous improvement within the venue and overall operations.

Qualifications

• Minimum of 1 year’s staff supervision experience.
• Minimum of 1 year’s cash handling experience.
• Excellent customer service skills.
• Proficient with Microsoft Office applications (Outlook/Word/Excel).
• Ability to move and lift machines.
• GCSE or equivalent grade D or above.

Responsibilities

• Supervise venue staff and work with the Venue Manager to ensure smooth operations.
• Assist weekly collections following company procedures.
• Maintain high housekeeping and ensure clean gaming equipment and surfaces.
• Deliver high standards of service and hospitality to customers.
• Uphold the brand dress code and personal presentation on duty.
• Adhere to company policies and safeguarding guidelines.
• Cover other Oasis branches when required.
• Report any equipment faults promptly.

Skills

Staff supervision

Cash handling

Customer service

Education

GCSE or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Supervisor Location: Ormeau Road Hourly rate: £14.16 per hour Hours per week: 38 per week, to include weekends and public holidays. We are excited to announce a great opportunity for a Supervisor. Based in Belfast, you will be working alongside our team in a busy venue while working closely with the Venue Manager to ensure the smooth running of our Adult Gaming Centre, supervising venue staff and ensuring company policies and procedures are adhered to, as well as aligning processes to those in the MERKUR parent company to contribute to the continual improvement of the one of our Venues and company operation.

Who Are Oasis?

Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.

About you

We are looking for an experienced Supervisor with great people skills. A customer-focused supervisor who works well in a team.

Essential Criteria

• Minimum of 1 years’ staff supervision experience
• Minimum of 1 years’ cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Ability to move and lift machines
• GCSE or equivalent grade D or above

Desirable Criteria

• Previous industry experience or knowledge

Benefits

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development
• Employee Assistance Program with 24/7 access
• Benefits Portal providing discounts with high street retailers and restaurants

Your Role will include

• Working closely with the Venue Manager with the following tasks:
• Ensuring the smooth running of the Branch, supervision of venue staff.
• Assist Branch Manager with weekly collections taking care to follow company procedures.
• Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
• Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Ensuring Company policies and procedures are adhered to.
• Key holder duties and responsibilities.
• Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• Report any machine faults and errors immediately.
• Ensuring correct completion of all paperwork.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.

To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.