MERKUR Slots (OASIS) - Supervisor - Newcastle

Oasis Retail Services Limited; Newcastle upon Tyne; Vor Ort; GBP 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Contributory pension

Career progression

Training & development

Employee assistance program

Discounts with retailers

Zusammenfassung

Oasis Retail Services Limited in Newcastle is seeking a Supervisor to join our busy Adult Gaming Centre. You will supervise venue staff, work with the Venue Manager, and ensure all policies are followed while aligning with MERKUR Slots procedures.

The role requires 1+ year of supervision and cash handling experience, excellent customer service, and proficiency with Microsoft Office. Training is at Lisburn, with 38 hours per week on a rota including weekends and public holidays, at £14.16 per

Qualifikationen

• Minimum of 1 years’ staff supervision experience.
• Minimum of 1 years’ cash handling experience.
• Excellent customer service skills.

Aufgaben

• Supervise venue staff and ensure smooth running of the branch.
• Assist the Venue Manager with weekly collections following company procedures.
• Maintain high housekeeping and cleaning standards of gaming equipment, floors and surfaces.
• Deliver customer service in line with company standards and dress code.
• Ensure proper use of equipment and adherence to company policies.

Kenntnisse

Staff supervision

Cash handling

Customer service

Microsoft Office

Ausbildung

GCSE or equivalent

Tools

Microsoft Office

Jobbeschreibung

Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on! Position: Supervisor Location: Newcastle (note, training will take place at our Lisburn venue) Hourly rate: £14.16 per hour Hours per week: 38 per week on a rota basis, to include weekends and public holidays.

We are excited to announce a great opportunity for a Supervisor. Based in Newcastle, you will be working alongside our team in a busy venue while working closely with the Venue Manager to ensure the smooth running of our Adult Gaming Centre, supervising venue staff and ensuring company policies and procedures are adhered to, as well as aligning processes to those in the MERKUR parent company to contribute to the continual improvement of the one of our Venues and company operation.

About you:

• Minimum of 1 years’ staff supervision experience
• Minimum of 1 years’ cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Ability to move and lift machines
• GCSE or equivalent grade D or above

Desirable Criteria:

• Previous industry experience or knowledge

Benefits:

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development
• Employee Assistance Program with 24/7 access
• Benefits Portal providing discounts with high street retailers and restaurants

Your Role will include:

• Working closely with the Venue Manager with the following tasks:
• Ensuring the smooth running of the Branch, supervision of venue staff.
• Assist the Venue Manager with weekly collections taking care to follow company procedures.
• Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
• Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Ensuring Company policies and procedures are adhered to.
• Key holder duties and responsibilities Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• Report any machine faults and errors immediately.
• Ensuring correct completion of all paperwork.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.