Merkur Slots (OASIS) - Supervisor - Nights - Shaftesbury Square

Oasis Retail Services Limited; Belfast City; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Contributory Pension Scheme

Excellent Career Progression

Training and Development

Employee Assistance Program with 24/7

Benefits Portal with discounts

Job summary

Oasis Retail Services Limited in Belfast is hiring a Night Supervisor to lead venue staff and ensure smooth operations of our Adult Gaming Centre. You will work alongside the Venue Manager, covering a 38 hour week with night shifts from midnight to 8:00 am, including weekends and public holidays.

Offering an hourly rate of £15.06, the role requires cash handling experience, strong customer service, and staff supervision.

Qualifications

• Minimum of 1 year’s staff supervision experience.
• Minimum of 1 year’s cash handling experience.
• Excellent customer service skills.
• Proficient with Microsoft systems (Outlook, Word, Excel).
• Ability to move and lift machines.
• GCSE or equivalent grade D or above.

Responsibilities

• Ensure smooth running of the Branch and supervise venue staff.
• Assist Branch Manager with weekly collections following company procedures.
• Maintain high housekeeping and cleanliness of gaming equipment and venue surfaces.
• Deliver high standards of service and hospitality in line with company standards.
• Maintain brand presentation and adhere to dress code while on duty.
• Follow all company policies and procedures.

Skills

People skills

Customer service

Team supervision

Education

GCSE or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Night Supervisor

Location: Shaftesbury Square

Hourly rate: £15.06 per hour

Hours per week: 38 per week, to include nights, weekends and public holidays.

Night Shifts are between midnight to 8:00am

We are excited to announce a great opportunity for a Night Supervisor. Based in Belfast, you will be working alongside our team in a busy venue while working closely with the Venue Manager to ensure the smooth running of our Adult Gaming Centre, supervising venue staff and ensuring company policies and procedures are adhered to, as well as aligning processes to those in the MERKUR parent company to contribute to the continual improvement of the one of our Venues and company operation.

Who Are Oasis?

Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.

About you:

We are looking for an experienced Night Supervisor with great people skills. A customer-focused supervisor who works well in a team.

Essential Criteria

• Minimum of 1 years’ staff supervision experience
• Minimum of 1 years’ cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Ability to move and lift machines
• GCSE or equivalent grade D or above

Desirable Criteria

• Previous industry experience or knowledge

Benefits

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development
• Employee Assistance Program with 24/7 access
• Benefits Portal providing discounts with high street retailers and restaurants

Your Role will include

Working closely with the Venue Manager with the following tasks: Ensuring the smooth running of the Branch, supervision of venue staff. Assist Branch Manager with weekly collections taking care to follow company procedures. Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces. Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards. Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty. Ensuring Company policies and procedures are adhered to.

Key holder duties and responsibilities

• Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
• Report any machine faults and errors immediately.
• Ensuring correct completion of all paperwork.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.