Merkur Slots (OASIS) - Night Supervisor - Bangor

Oasis Retail Services Limited; Bangor; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Contributory Pension Scheme

Career progression opportunities

Training and development

Employee Assistance Program with 24/7

Discounts with high street retailers

Job summary

Oasis is seeking an experienced Night Supervisor to join our Bangor venue. You will be responsible for supervising staff, ensuring smooth branch operation, and delivering excellent customer service during night shifts from midnight to 8:00am.

Role requires 32 hours per week, including nights, weekends and public holidays. Training and development opportunities are provided within a market-leading gaming operator in the UK MERKUR Family.

Qualifications

• Minimum of 1 years’ staff supervision experience.
• Minimum of 1 years’ cash handling experience.
• Excellent customer service skills.
• Proficient with Microsoft Office: Outlook, Word, Excel.
• Ability to move and lift machines.
• GCSE or equivalent grade D or above.

Responsibilities

• Ensure smooth running of the Branch and supervise venue staff.
• Assist Branch Manager with weekly collections and follow company procedures.
• Maintain high standards of cleanliness and housekeeping of gaming equipment and venue.
• Deliver high standards of service and hospitality to customers.
• Adhere to company dress code and personal presentation.
• Carry out key holder duties and monitor customer behaviour for safety.

Skills

Staff supervision

Cash handling

Customer service

Microsoft Office

Manual handling

GCSE

Education

GCSE or equivalent

Tools

Outlook

Word

Excel

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!

Position

• Night Supervisor

Location

• Bangor

Salary

• Hourly rate: £15.06 per hour

Hours

• 32 per week, to include nights, weekends and public holidays.
• Night Shifts are between midnight to 8:00am

Employer

• Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.

About you

We are looking for an experienced Night Supervisor with great people skills. A customer-focused supervisor who works well in a team.

Essential Criteria

• Minimum of 1 years’ staff supervision experience
• Minimum of 1 years’ cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Ability to move and lift machines
• GCSE or equivalent grade D or above

Desirable Criteria

• Previous industry experience or knowledge

Benefits

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development
• Employee Assistance Program with 24/7 access
• Benefits Portal providing discounts with high street retailers and restaurants

Your Role

Will include working closely with the Venue Manager with the following tasks:

• Ensuring the smooth running of the Branch, supervision of venue staff. Assist Branch Manager with weekly collections taking care to follow company procedures.
• Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
• Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Ensuring Company policies and procedures are adhered to.
• Key holder duties and responsibilities Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25 Report any machine faults and errors immediately.
• Ensuring correct completion of all paperwork.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/.