Housekeeping Attendant

Interstate Europe Hotels & Resorts; Tunbridge Wells; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts portfolio wide

Stream pay program

Employee assistance programme

Uncapped incentives

Free staff parking

Job summary

Aimbridge Hospitality, a division of Aimbridge Hospitality EMEA, is seeking a Housekeeping Attendant to provide an exceptional welcome for guests. You will clean guest bedrooms and bathrooms, replenish amenities, and ensure linen is properly laundered, while adhering to health and safety regulations and COSHH.

We value attention to detail, strong time management, and clear communication with guests and colleagues to deliver a first-class stay that aligns with our brand standards.

Qualifications

• Excellent attention to detail to keep guest rooms pristine.
• Strong time management to complete tasks within allocated time.
• Clear communication with guests and hotel staff.
• Commitment to delivering an exceptional guest experience and upholding brand standards.

Responsibilities

• Clean guest bedrooms and bathrooms to hotel standards.
• Launder linen and replenish amenities as needed.
• Adhere to Health & Safety, Food Handling, Fire Procedures and COSHH rules.
• Maintain cleanliness and order in public areas as required.
• Support a welcoming and high-quality guest experience.

Skills

Attention to detail

Time management

Communication skills

Guest service mindset

Job description

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life of…

As a Housekeeping Attendant, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’