Merchant Operations Manager

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global social media company is seeking a Merchant Operations Manager to support business growth in Germany. The role involves planning webinars, managing seller communities, and providing seller consultations. This position requires excellent communication skills in German and English, along with experience in community management.

Qualifications

• 1-3 years of experience in community management, account management, or customer support.
• Excellent communication skills in German (native or fluent) and English.
• Comfortable hosting webinars.

Responsibilities

• Plan and execute educational webinars for sellers.
• Manage and grow seller communities.
• Provide 1-on-1 seller consultations.

Skills

Communication skills in German

Organizational skills

Community management

Job description

Our client, a global and innovative social media company, is recruiting for a Merchant Operations Manager to join their business in the UK/Germany.

Position Type: FTE 3 months

Start Date: ASAP

Contact:Felix C | [phone]

To support the growth of our Client in Germany by engaging sellers through scalable

education programs, community management, and 1-on-1 consultations.

The role will focus on helping new and existing sellers grow their business by delivering webinars, solving seller issues, and fostering an active and supportive seller community.

Responsibilities:

• Plan and execute educational webinars and training sessions for Client's Shop sellers in Germany
• Manage and grow seller communities drive engagement and knowledge sharing
• Provide 1-on-1 seller consultations to guide and support business growth
• Monitor seller feedback and surface key insights to internal teams
• Support issue resolution by collaborating with internal cross-functional teams
• Track performance metrics for webinars and community programs
• Localize content and communication to ensure cultural relevance and clarity
• Based in Germany with legal right to work
• 1‒3 years of experience in community management, account management, customer
• support, or similar roles
• Excellent communication skills in German (native or fluent) and English
• Strong organizational skills and ability to manage multiple tasks independently
• Comfortable hosting webinars and engaging in real-time communication with sellers

Preferred skills/qualifications:

• Experience in e-commerce, digital platforms, or seller enablement
• Familiarity with Clinnt’s Shop or short video content
• Previous experience working in a startup, tech, or fast-paced environment
• Ability to interpret seller needs and translate them into actionable support

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Created on 26/06/2025 by JR United Kingdom