Merchant Operations Manager

JR United Kingdom; City Of London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading global social media company is seeking a Merchant Operations Manager to support growth in Germany. This role involves engaging with sellers through educational programs and community management. Ideal candidates will have experience in e-commerce or customer support and strong communication skills in German and English.

Qualifications

• 1–3 years of experience in community management, account management, customer support, or similar roles.
• Fluent in German (native or fluent) and English.
• Strong organizational skills and ability to manage multiple tasks independently.

Responsibilities

• Plan and execute educational webinars and training sessions.
• Manage seller communities to drive engagement.
• Provide 1-on-1 seller consultations.

Skills

Communication skills in German

Communication skills in English

Organizational skills

Community management

Customer support

Job description

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Merchant Operations Manager, London (City of London)

Client: Manning Global AG

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Our client, a global and innovative social media company, is recruiting for a Merchant Operations Manager to join their business in the UK/Germany.

Position Type: FTE 3 months

Start Date: ASAP

Contact: Felix C | [phone]

The role involves supporting the growth of our client in Germany by engaging sellers through scalable education programs, community management, and 1-on-1 consultations. It focuses on helping new and existing sellers grow their business by delivering webinars, solving seller issues, and fostering an active and supportive seller community.

Responsibilities:

• Plan and execute educational webinars and training sessions for client’s shop sellers in Germany
• Manage and grow seller communities to drive engagement and knowledge sharing
• Provide 1-on-1 seller consultations to guide and support business growth
• Monitor seller feedback and surface key insights to internal teams
• Support issue resolution by collaborating with internal cross-functional teams
• Track performance metrics for webinars and community programs
• Localize content and communication to ensure cultural relevance and clarity
• Based in Germany with legal right to work
• 1–3 years of experience in community management, account management, customer support, or similar roles
• Excellent communication skills in German (native or fluent) and English
• Strong organizational skills and ability to manage multiple tasks independently
• Comfortable hosting webinars and engaging in real-time communication with sellers

Preferred skills/qualifications:

• Experience in e-commerce, digital platforms, or seller enablement
• Familiarity with Clinnt’s Shop or short video content
• Previous experience working in a startup, tech, or fast-paced environment
• Ability to interpret seller needs and translate them into actionable support