Merchant Operations Manager

ZipRecruiter; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in social media is looking for a Merchant Operations Manager to enhance seller engagement in Germany through educational programs and community management. This role involves hosting webinars, resolving seller issues, and fostering an active, supportive community to drive business growth for sellers.

Qualifications

• 1-3 years of experience in community management, account management, or similar roles.
• Excellent communication skills in German and English.
• Ability to manage multiple tasks independently.

Responsibilities

• Plan and execute educational webinars and training sessions.
• Manage and grow seller communities to drive engagement.
• Provide 1-on-1 seller consultations.

Skills

Community management

Account management

Customer support

Excellent communication skills

Strong organizational skills

Job description

Job Description

Our client, a global and innovative social media company, is recruiting for a Merchant Operations Manager to join their business in the UK/Germany.

Position Title: Merchant Operations Manager

Position Type: FTE 3 months

Start Date: ASAP

Location: London, UK / Munich, Germany

Contact:Felix C | [phone]

To support the growth of our Client in Germany by engaging sellers through scalable

education programs, community management, and 1-on-1 consultations.

The role will focus on helping new and existing sellers grow their business by delivering webinars, solving seller issues, and fostering an active and supportive seller community.

Responsibilities:

• Plan and execute educational webinars and training sessions for Client's Shop sellers in Germany
• Manage and grow seller communities drive engagement and knowledge sharing
• Provide 1-on-1 seller consultations to guide and support business growth
• Monitor seller feedback and surface key insights to internal teams
• Support issue resolution by collaborating with internal cross-functional teams
• Track performance metrics for webinars and community programs
• Localize content and communication to ensure cultural relevance and clarity

Minimum Requirements:

• Based in Germany with legal right to work
• 1‒3 years of experience in community management, account management, customer
• support, or similar roles
• Excellent communication skills in German ( or fluent) and English
• Strong organizational skills and ability to manage multiple tasks independently
• Comfortable hosting webinars and engaging in real-time communication with sellers

skills/qualifications:

• Experience in e-commerce, digital platforms, or seller enablement
• Familiarity with Clinnt’s Shop or short video content
• Previous experience working in a startup, tech, or fast-paced environment
• Ability to interpret seller needs and translate them into actionable support