Merchant Operations & Data Insight Analyst

Epassi; Haywards Heath; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Epassi is recruiting a Merchant Operations Analyst for a 6‑month fixed‑term contract in the UK. You’ll join the Merchant/Payments Operations team, liaising with Product, IT, and Finance, and guide merchant data workstreams during a large platform migration.

The role is hybrid, based in Haywards Heath, with three days in office and two work‑from‑home days. You’ll build strong merchant relationships, validate data changes, and deliver accurate outputs to support the platform launch.

Qualifications

• Proven experience managing merchant, client or partner relationships in a commercial setting.
• Experience in an operations or analyst role within payments, fintech or a related financial services environment.
• SQL skills, required for this role, as you will query data directly.
• Experience with BI tools such as Power BI, Tableau or Looker.
• Experience working in a complex, multi-stakeholder environment, including with senior merchant contacts.

Responsibilities

• Set up and lead regular merchant meetings, agreeing agendas, driving decisions and following up on actions
• Process merchant price changes end-to-end, validating accuracy and meeting turnaround deadlines
• Own key data workstreams in the merchant migration programme, including preparing and QA‑ing data output files and tracking outstanding merchant data
• Lead the gap analysis of the data we hold against what the platform needs, and close the gaps together with internal teams and merchants
• Improve merchant profile quality so profiles are complete, accurate and support sales conversions
• Act as the lead contact between merchants and our Product and IT teams during platform integration, escalating blockers and keeping stakeholders informed
• Serve as first point of contact for merchant platform queries, from navigation questions to payment‑related issues
• Analyse merchant performance data and build reporting with clear commentary for the Merchant Director

Skills

Merchant relationships

Payments/fintech

SQL

BI tools

CRM familiarity

Tools

SQL

Power BI

Tableau

Looker

Job description

Epassi is recruiting a Merchant Operations Analyst for a 6‑month fixed‑term contract in the UK. You’ll join the Merchant/Payments Operations team, liaising with Product, IT, and Finance, and guide merchant data workstreams during a large platform migration.

The role is hybrid, based in Haywards Heath, with three days in office and two work‑from‑home days. You’ll build strong merchant relationships, validate data changes, and deliver accurate outputs to support the platform launch.