Merchant Operations Analyst

Epassi; Haywards Heath; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Epassi is recruiting a Merchant Operations Analyst for a 6‑month fixed‑term contract in the UK. You’ll join the Merchant/Payments Operations team, liaising with Product, IT, and Finance, and guide merchant data workstreams during a large platform migration.

The role is hybrid, based in Haywards Heath, with three days in office and two work‑from‑home days. You’ll build strong merchant relationships, validate data changes, and deliver accurate outputs to support the platform launch.

Qualifications

• Proven experience managing merchant, client or partner relationships in a commercial setting.
• Experience in an operations or analyst role within payments, fintech or a related financial services environment.
• SQL skills, required for this role, as you will query data directly.
• Experience with BI tools such as Power BI, Tableau or Looker.
• Experience working in a complex, multi-stakeholder environment, including with senior merchant contacts.

Responsibilities

• Set up and lead regular merchant meetings, agreeing agendas, driving decisions and following up on actions
• Process merchant price changes end-to-end, validating accuracy and meeting turnaround deadlines
• Own key data workstreams in the merchant migration programme, including preparing and QA‑ing data output files and tracking outstanding merchant data
• Lead the gap analysis of the data we hold against what the platform needs, and close the gaps together with internal teams and merchants
• Improve merchant profile quality so profiles are complete, accurate and support sales conversions
• Act as the lead contact between merchants and our Product and IT teams during platform integration, escalating blockers and keeping stakeholders informed
• Serve as first point of contact for merchant platform queries, from navigation questions to payment‑related issues
• Analyse merchant performance data and build reporting with clear commentary for the Merchant Director

Skills

Merchant relationships

Payments/fintech

SQL

BI tools

CRM familiarity

Tools

SQL

Power BI

Tableau

Looker

Job description

Do you want to turn merchant data into insight and help deliver a large-scale platform migration across the UK?

Are you interested in joining one of Europe’s fastest growing companies? Do you want to impact the wellbeing of millions of users?

If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll drive merchant relationships to delivery, safeguard data accuracy, and turn performance data into insight for senior stakeholders.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.

Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

Your mission at Epassi

As Merchant Operations Analyst, you join our Merchant/Payments Operations team and report to the Board Director Merchants. Are you aware that this is a 6‑month fixed‑term contract? An extension may be possible, but we can’t promise it, so please apply only if that works for you. We are adding you because several important workstreams are running at once: a large-scale platform migration, a data gap analysis, and the ongoing quality of our merchant data. This is a hands‑on role at the intersection of data, operations and merchant relationships. You will build trusted relationships with merchants while working closely with Product, IT, Finance and our internal programme teams. The role is based in Haywards Heath on a hybrid model, with three days in the office and two days at home. Remote working is possible on request.

Your responsibilities will be:

• Set up and lead regular merchant meetings, agreeing agendas, driving decisions and following up on actions
• Process merchant price changes end-to-end, validating accuracy and meeting turnaround deadlines
• Own key data workstreams in the merchant migration programme, including preparing and QA‑ing data output files and tracking outstanding merchant data
• Lead the gap analysis of the data we hold against what the platform needs, and close the gaps together with internal teams and merchants
• Improve merchant profile quality so profiles are complete, accurate and support sales conversions
• Act as the lead contact between merchants and our Product and IT teams during platform integration, escalating blockers and keeping stakeholders informed
• Serve as first point of contact for merchant platform queries, from navigation questions to payment‑related issues
• Analyse merchant performance data and build reporting with clear commentary for the Merchant Director

You’ll be successful in this role if you:

• Deliver your migration data workstreams on time, with output files QA‑ed and signed off by stakeholders
• Close the data gaps so the platform has complete and accurate data at launch
• Process merchant price changes accurately and within turnaround deadlines
• Bring merchant profiles up to a standard that gives the sales team what they need to convert
• Provide the Merchant Director with reporting that surfaces trends and anomalies, and leave merchants feeling well supported

What you’ll be doing (daily):

• Run check‑ins and working sessions with merchants and hold them to agreed deadlines
• Validate and process incoming price changes against turnaround deadlines
• Query data in SQL and BI tools to find gaps, check migration files and spot anomalies
• Chase outstanding merchant data and update the tracker
• Align with Product, IT and Finance on integration progress and flag blockers early
• Answer merchant questions, troubleshoot where you can and hand over to the right team where you can’t
• Review merchant profiles and agree with merchants what good looks like

What you should bring:

• Proven experience managing merchant, client or partner relationships in a commercial setting
• Experience in an operations or analyst role within payments, fintech or a related financial services environment
• SQL skills, which are required for this role, as you will query data directly
• Experience with BI tools such as Power BI, Tableau or Looker
• Experience working in a complex, multi‑stakeholder environment, including with senior merchant contacts
• Familiarity with CRM platforms and merchant or customer data management tooling is a strong plus

Your language profile:

English is required.

Your track record:

• You have led regular meetings with merchants, clients or partners and driven external parties to deliver on agreed actions
• You have led structured analytical work, mapping what exists, identifying gaps and running a programme of work to close them
• You have interrogated data directly with SQL and BI tools to produce reporting and insight
• You have kept multiple workstreams moving across stakeholders with competing priorities

Your competency profile:

Ownership: You take responsibility for outcomes, follow through to resolution and don’t wait to be told what to do.

Attention to detail: You take care with your work, notice when something doesn’t look right and fix it.

Analytical thinking: You structure complex problems, find patterns and anomalies in data and turn them into clear insight.

Stakeholder management: You balance competing priorities across merchants, Product, IT, Finance and programme leadership.

Communication and influence: You present, negotiate and adapt your style for merchants, technical teams and senior stakeholders.

Self‑direction: You manage a varied workload and push progress forward without being chased.

Why You Should Join Us

• Join at the inflection point: Epassi is scaling from a federation of acquired businesses into one growth company, backed by two of the world's leading growth investors
• Join a People team being rebuilt around modern ways of working, strong data and AI as a genuine multiplier
• Real influence, fast You shape organisation, talent and culture decisions with senior leaders, in the room, not downstream of it
• Breadth and ownership: you shape the people agenda for Go-to-Market, and hold the country hat for the UK too