Mercedes-Benz Warranty/Service Administrator

Sytner; Greater London; Presencial; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Holiday Entitlement 33 days

Maternity/Paternity/Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer day

Business social events

Descripción de la vacante

Mercedes-Benz of Temple Fortune is recruiting a Warranty/Service Administrator to join the Aftersales Department. You will support the Service Manager and Advisors with preparation for vehicle arrivals, invoicing, and ensuring paperwork meets quality standards.

You will log work in Kerridge/ADP, carry out self-audits, and handle service enquiries by phone, contributing to a high level of customer service in a fast-paced environment. Some weekend work may be required.

Formación

• Experience in a similar role within a fast-paced service environment.
• Experience using Kerridge/ADP is essential to log work.
• Excellent organisational and prioritisation skills; telephone-led customer service.

Responsabilidades

• Prepare invoicing and paperwork for vehicle arrivals.
• Log work using Kerridge/ADP and internal systems.
• Answer telephone enquiries and support service team.
• Perform self-audits before filing documents.

Conocimientos

Customer service

Organised

Prioritisation

Herramientas

Kerridge

ADP

Descripción del empleo

About the role

Mercedes-Benz of Temple Fortune is looking to recruit a Warranty/Service Administrator to join their fantastic Aftersales Department.

This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.

Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.

Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role or a similarly demanding role is essential. Experience of using Kerridge/ADP is essential as you will be using our internal systems to log work.

We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.

To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.