Band 3 Team Administrator/Receptionist - Solihull ICCR

Bsmhft; Marston Green; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Résumé du poste

Birmingham and Solihull Mental Health NHS Foundation Trust is accepting applications for a Band 3 Team Administrator/Receptionist at the Solihull ICCR site. The role is permanent, full time (37.5 hours/week, Monday–Friday 9–5).

Salary is £25,760–£27,476 per annum, pro rata, with a closing date of 01/11/2026. The post involves front-line reception duties, booking and coordinating admin tasks, and supporting a multidisciplinary CMHT team in a friendly, inclusive environment.

Qualifications

• NVQ Level II in Business Administration or equivalent or working towards.
• GCSE English or equivalent.
• RSA II Typing.

Responsabilités

• The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service.
• Provide front-line telephone support and handle enquiries from service users, carers and professionals.
• Coordinate room booking processes and collate Friends and Family Test responses.
• Engage with service users to obtain feedback on their experience of the service and maintain accurate records.

Formation

NVQ Level II in Business Administration

GCSE English

RSA II Typing

Description du poste

Band 3 Team Administrator/Receptionist - Solihull ICCR

Band 3

Main area Band 3 Receptionist/Meet & Greet Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 9-5) Job ref 436-8289120

Site Maple Leaf Centre Town Solihull Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 01/11/2026 23:59 Interview date 12/11/2026

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen for a Receptionist/Meet & Greet to work within the Newington Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As Meet & Greet/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Main duties of the job

The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service. This will include providing front-line telephone support, dealing with enquiries from service users, carers and professionals, monitoring room utilisation and supporting room booking processes where required. The post holder will coordinate and collate Friends and Family Test responses, engage with service users to obtain feedback on their experience of the service, process incoming correspondence, maintain accurate records and support the wider administrative functions of the team.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

Person specification

Qualifications

• NVQ Level II in Business Administrationor equivalent or working towards
• GCSE English or equivalent
• RSA II Typing

Knowledge and Experience

• Evidence of experience of working in an administrator/receptionist role
• Evidence of experience in a customer focussed health environment
• Relevant experience within a healthcare setting
• Evidence of experience of working in a community mental health environment
• Excellent written and verbal communication skills
• Ability to work under pressure
• Evidence of ability to work using own initiative
• Evidence of collaborative work within a multi-disciplinary team setting

Skills

• Up-to-date working knowledge of all Microsoft packages
• Experience of dealing with a range of disciplines and agencies
• Working knowledge of RiO

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.