Mental Health Quality & Governance Coordinator

HealthHarmonie Ltd; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

HealthHarmonie Ltd, part of the Medinet group, seeks a Practice Development Administrator to support our Mental Health Assessment Service, focusing on ADHD pathways. You will provide administrative and coordination support to the Practice Development Lead, manage inboxes, log inquiries, and ensure swift allocation.

The role requires meticulous record-keeping, handling sensitive information with discretion, and maintaining quality trackers, action plans, and governance logs.

Qualifications

• Experience in an administrative, governance, or quality support role within a mental health, healthcare, or related setting.
• Strong organisational and record-keeping skills with high attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Good written and verbal communication skills.
• Confident use of Microsoft Office and/or data management systems.

Responsibilities

• Provide high-quality administrative and coordination support to the Practice Development Lead.
• Manage and triage inboxes, ensuring correspondence is logged, acknowledged, and allocated appropriately
• Act as an initial administrative point of contact for service users raising informal or formal concerns, ensuring enquiries are logged accurately on the QMS and forwarded appropriately to the Practice Development Lead and/or escalated to the relevant teams.
• Maintain accurate records of service user concerns, correspondence, and outcomes in line with organisational policy.
• Support the coordination of query responses to informal service user concerns.
• Assist in preparing communications and updates for service users as directed by the Practice Development Lead.
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain quality improvement trackers, action plans, and compliance logs.
• Ensure accurate and confidential record-keeping in line with data protection and organisational policies.
• Escalate concerns or risks promptly to the Practice Development Lead in line with agreed processes.

Skills

Admin governance

Record-keeping

Attention to detail

Communication

MS Office

Tools

EMIS Web

Hero Health

Job description

HealthHarmonie Ltd, part of the Medinet group, seeks a Practice Development Administrator to support our Mental Health Assessment Service, focusing on ADHD pathways. You will provide administrative and coordination support to the Practice Development Lead, manage inboxes, log inquiries, and ensure swift allocation.

The role requires meticulous record-keeping, handling sensitive information with discretion, and maintaining quality trackers, action plans, and governance logs.