Practice Development Administrator

HealthHarmonie Ltd; Birmingham; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

HealthHarmonie Ltd, part of the Medinet group, seeks a Practice Development Administrator to support our Mental Health Assessment Service, focusing on ADHD pathways. You will provide administrative and coordination support to the Practice Development Lead, manage inboxes, log inquiries, and ensure swift allocation.

The role requires meticulous record-keeping, handling sensitive information with discretion, and maintaining quality trackers, action plans, and governance logs.

Qualifications

• Experience in an administrative, governance, or quality support role within a mental health, healthcare, or related setting.
• Strong organisational and record-keeping skills with high attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Good written and verbal communication skills.
• Confident use of Microsoft Office and/or data management systems.

Responsabilités

• Provide high-quality administrative and coordination support to the Practice Development Lead.
• Manage and triage inboxes, ensuring correspondence is logged, acknowledged, and allocated appropriately
• Act as an initial administrative point of contact for service users raising informal or formal concerns, ensuring enquiries are logged accurately on the QMS and forwarded appropriately to the Practice Development Lead and/or escalated to the relevant teams.
• Maintain accurate records of service user concerns, correspondence, and outcomes in line with organisational policy.
• Support the coordination of query responses to informal service user concerns.
• Assist in preparing communications and updates for service users as directed by the Practice Development Lead.
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain quality improvement trackers, action plans, and compliance logs.
• Ensure accurate and confidential record-keeping in line with data protection and organisational policies.
• Escalate concerns or risks promptly to the Practice Development Lead in line with agreed processes.

Connaissances

Admin governance

Record-keeping

Attention to detail

Communication

MS Office

Outils

EMIS Web

Hero Health

Description du poste

HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.

We are seeking a compassionate, organised, and resilient Practice Development Administrator to join our expanding Mental Health Assessment Service, supporting ADHD pathways.

Patient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.

The Practice Development Administrator provides dedicated administrative and coordination support to the Practice Development Lead (PDL) in enhancing quality management within the mental health service.

Key Responsibilities

• Provide high-quality administrative and coordination support to the Practice Development Lead.
• Manage and triage inboxes, ensuring correspondence is logged, acknowledged, and allocated appropriately
• Act as an initial administrative point of contact for service users raising informal or formal concerns, ensuring enquiries are logged accurately on the Quality Management System (QMS) and forwarded appropriately to the Practice Development Lead and/or escalated to the relevant teams.
• Maintain accurate records of service user concerns, correspondence, and outcomes in line with organisational policy.
• Support the coordination of query responses to informal service user concerns.
• Assist in preparing communications and updates for service users as directed by the Practice Development Lead.
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain quality improvement trackers, action plans, and compliance logs.
• Ensure accurate and confidential record-keeping in line with data protection and organisational policies.
• Escalate concerns or risks promptly to the Practice Development Lead in line with agreed processes.

Who We're Looking For

• Experience in an administrative, governance, or quality support role within a mental health, healthcare, or related setting.
• Strong organisational and record-keeping skills with high attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Good written and verbal communication skills.
• Experience maintaining trackers, reports, and structured documentation.
• Confident use of Microsoft Office and/or data management systems

Essential Person Specification

• Experience in an administrative, governance, or quality support role within a mental health, healthcare, or related setting.
• Strong organisational and record-keeping skills with high attention to detail.
• A professional, empathetic, and resilient approach when supporting vulnerable service users
• Ability to handle sensitive information with discretion and professionalism.
• Good written and verbal communication skills.
• Confident use of Microsoft Office and/or data management systems.
• Ability to work calmly and methodically in a high-volume environment

Desirable Person Specification

• Experience within ADHD or wider mental health services
• Passion for delivering first-class, patient-centred, safe and effective care
• Familiarity with EMIS Web, Hero Health, or similar clinical systems
• Basic understanding of clinical governance frameworks and quality standards.
• Experience supporting remote or digital service delivery environments.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.