Practice Development Lead

HealthHarmonie Ltd; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Medinet Group is seeking a Practice Development Lead to strengthen quality management across our mental health and community services. You will support clinical governance, promote patient centred care, and collaborate with medical and operational teams to sustain high standards.

You will mentor staff, analyse feedback and audits, implement improvement actions, and ensure compliance with safeguarding and data protection.

Qualifications

• Experience in quality management, clinical governance, or service improvement within a healthcare setting.
• Experience working within mental health, community, or wider healthcare services.
• Strong mentoring and staff development skills.
• Excellent communication and interpersonal abilities for constructive feedback.
• Experience liaising with service users and addressing concerns professionally.
• Strong organisational skills for record-keeping and reporting.

Responsibilities

• Act as a key point of contact for service users raising concerns about service delivery across our mental health and community services, ensuring their perspectives are integrated into the quality management process.
• Respond to service user concerns with professionalism, empathy, and a focus on resolution, thoroughly documenting interactions.
• Facilitate formal escalation of issues to clinical governance when necessary, following established protocols and policies.
• Provide timely updates to service users throughout the resolution process, reinforcing the organisation's commitment to person centred care.
• Identify and analyse recurring themes in service user feedback, presenting insights to the clinical governance team to inform service improvement initiatives and uphold quality standards.
• Work with Medical and Operations Directors to plan and deliver regular quality audits across Medinet Group services, assessing compliance with clinical governance and relevant service standards.
• Analyse audit data to identify trends, provide constructive feedback, and drive evidence based improvements in practice and processes.
• Support teams across our mental health and community services in implementing and sustaining quality improvement actions aligned with organisational objectives.
• Contribute to the development and review of quality frameworks, governance policies, and compliance processes.
• Ensure adherence to all relevant legislation, safeguarding, and data protection standards.
• Actively participate in governance reporting and continuous improvement initiatives.
• Promote a culture of learning, reflection, and accountability across the Group, championing equality, diversity, and inclusion in all quality related activities.

Skills

Quality management

Clinical governance

Service improvement

Mentoring

Communication

Stakeholder liaison

Job description

About Medinet Group

Medinet Group is a dynamic healthcare organisation dedicated to delivering high quality clinical services across the UK. Our integrated businesses, Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services), work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.

Through this integrated model, we're expanding into new clinical specialties and international markets, creating significant opportunities for growth and development while ensuring that patients across physical and mental health pathways receive safe, efficient, and compassionate care.

Role Overview

The Practice Development Lead (PDL) is responsible for supporting and enhancing quality management across Medinet Group, with a particular focus on our mental health and community services. The role will play a key part in upholding service standards, supporting clinical and organisational teams, and driving continuous improvement across our services. The PDL will also act as a key liaison between service users and the organisation when concerns arise, ensuring feedback is listened to and used to inform service development. This is a varied role that will work across different areas of the Group, contributing to a culture of accountability, continuous improvement, and patient centred care.

Key Responsibilities

Service User Liaison and Support

Act as a key point of contact for service users raising informal or formal concerns about service delivery across our mental health and community services, ensuring their perspectives are integrated into the quality management process.

Respond to service user concerns with professionalism, empathy, and a focus on resolution, thoroughly documenting interactions.

Facilitate formal escalation of issues to clinical governance when necessary, following established protocols and policies.

Provide timely updates to service users throughout the resolution process, reinforcing the organisation's commitment to person centred care.

Identify and analyse recurring themes in service user feedback, presenting insights to the clinical governance team to inform service improvement initiatives and uphold quality standards.

Audit, Quality Improvement and Governance

Work with the Medical and Operations Directors to plan and deliver regular quality audits across Medinet Group services, assessing compliance with clinical governance and relevant service standards.

Analyse audit data to identify trends, provide constructive feedback, and drive evidence based improvements in practice and processes.

Support teams across our mental health and community services in implementing and sustaining quality improvement actions aligned with organisational objectives.

Contribute to the development and review of quality frameworks, governance policies, and compliance processes.

Ensure adherence to all relevant legislation, safeguarding, and data protection standards.

Actively participate in governance reporting and continuous improvement initiatives.

Promote a culture of learning, reflection, and accountability across the Group, championing equality, diversity, and inclusion in all quality related activities.

Essential Person Specification

Proven experience in quality management, clinical governance, or service improvement within a healthcare setting.

Experience working within mental health, community, or wider healthcare services.

Strong skills in mentoring and supporting staff in quality practices and compliance with clinical governance.

Excellent communication and interpersonal skills for providing supportive and constructive feedback.

Demonstrated experience in liaising with service users and addressing concerns in a sensitive and professional manner.

Strong organisational skills in maintaining accurate records, preparing reports, and tracking quality improvement initiatives.

Desirable Person Specification

Familiarity with mental health, neurodevelopmental, community, or other healthcare services and relevant quality standards.

Knowledge of quality management frameworks and clinical governance policies governing healthcare service delivery.

Experience in supporting staff through digital or remote service delivery contexts with a focus on quality and compliance.

Equality and Diversity

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.