Mental Health Law Practitioner / Receptionist

Cygnet Group; Stanton Hill; On-site; GBP 26,000 - 32,000; Full time

Job summary

Cygnet Group is recruiting a Mental Health Law Practitioner / Receptionist to join our Grange and Lodge sites. This dual-role combines compliance with Mental Health Act legislation and providing a professional front-of-house service for patients, visitors, professionals and colleagues.

The successful candidate will be highly organised, approachable and able to manage a varied workload in a fast-paced healthcare environment. 40 hours per week, Monday to Friday, salary £29,110 per annum.

Qualifications

• Administration and customer service experience.
• Reception/front-of-house experience.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• GCSEs in English and Maths.
• Ability to work independently and manage competing priorities.

Responsibilities

• Ensure compliance with Mental Health Act 1983 and related legislation.
• Maintain lawful detention records.
• Securely store Mental Health Act documentation.
• Process section papers during working hours.
• Correct errors in detention paperwork for legal compliance.
• Inform patients and relatives of rights and assist in exercising them.
• Maintain an up-to-date list of mental health solicitors for hearings.
• Liaise with clinical teams, external agencies, and legal representatives.
• Support MH Act audits and compliance monitoring.
• Provide a professional, welcoming front-of-house reception.
• Greet visitors and assist patients and professionals.
• Answer and redirect calls and emails.
• Manage post and deliveries.
• Maintain visitor logs and site access procedures.
• Provide general admin support and diary management.
• Ensure reception areas are maintained professionally.

Skills

Administration experience

Customer service experience

Organisational skills

Attention to detail

Verbal communication

Written communication

Independent working

Education

GCSEs English and Maths

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Mental Health Law Practitioner / Receptionist

Location: Cygnet Lodge / Cygnet Grange
Contract Type: Full Time
Hours: 40 hours per week, Monday to Friday
Salary: £29,110 per annum
Job Requisition ID: JR3609

Helping others improve and turn their lives around. There's no better feeling. It's what we do for thousands of people across more than 150 sites throughout the UK. Be a part of it.

We are currently recruiting for a Mental Health Law Practitioner / Receptionist to join our team across the Grange and Lodge.

This dual-role position combines responsibility for ensuring compliance with Mental Health Act legislation and providing a professional, welcoming reception service for patients, visitors, professionals and colleagues.

The successful candidate will be highly organised, approachable and able to manage a varied workload in a fast-paced healthcare environment.

Your Day-to-Day

Mental Health Law Responsibilities

• Ensure all procedures relating to the Mental Health Act 1983 and associated legislation are adhered to.
• Ensure the lawful detention of patients and the maintenance of accurate statutory records.
• Ensure all Mental Health Act documentation is securely stored and maintained.
• Receive and process section papers during working hours.
• Arrange correction of any errors relating to patient detention to ensure legal compliance.
• Ensure patients and nearest relatives are informed of their rights and support them in exercising those rights where appropriate.
• Maintain an up-to-date list of mental health solicitors and support arrangements for representation at hearings and appeals where appropriate.
• Liaise with clinical teams, external agencies and legal representatives as required.
• Support Mental Health Act audits and compliance monitoring activities.

Reception Responsibilities

• Deliver a professional and welcoming front-of-house service.
• Greet and assist visitors, patients, families and external professionals.
• Answer, screen and redirect telephone calls and email enquiries.
• Manage incoming and outgoing post and deliveries.
• Maintain visitor logs and site access procedures.
• Provide general administrative support to the hospital team.
• Book meetings, arrange appointments and support diary management where required.
• Ensure reception and public areas are maintained to a professional standard.

We Are Looking For Someone Who Has

• Previous administration and customer service experience.
• Experience working in a reception or front-of-house environment.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Good knowledge of Microsoft Office, including Word, Excel and Outlook.
• GCSEs (or equivalent) in English and Maths.
• The ability to work independently and manage competing priorities.
• Experience working within healthcare or mental health services is desirable.
• Knowledge of Mental Health Law and associated legislation is desirable.
• Knowledge of compliance and auditing requirements within healthcare settings is desirable.

In Return, You'll Receive

• Full training and induction.
• Regular coaching and support.
• Employee Discount Scheme.
• Company Pension Scheme.
• Company-paid Life Assurance.
• Smart Health Toolkit, including fitness programmes, nutrition consultations and health checks.
• Health Cash Plan.
• Subsidised meals whilst on duty.