Mental Health Crisis Response Handler

Brisdoc Healthcare Services; Bristol; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual bonuses

Employee-owned organisation

Flexible work options

Job summary

BrisDoc is seeking a Call Handler to manage incoming calls from healthcare professionals and patients seeking mental health support. You will document case details, support the clinical team, and follow safety protocols to protect patient well-being.

You will also coordinate referrals and assist with administrative tasks to ensure smooth service operations. As part of BrisDoc, you will work within a team focused on compassionate, timely care in the community and contribute to a service with a

Qualifications

• Experience in call handling or contact centre environment.
• Ability to document case details accurately and promptly.
• Strong communication and listening skills with a compassionate approach.

Responsibilities

• Manage incoming calls from healthcare professionals and patients seeking mental health support.
• Document case details accurately to support the clinical team and safety protocols.
• Coordinate referrals and assist with administrative tasks to support service operations.

Job description

BrisDoc is seeking a Call Handler to manage incoming calls from healthcare professionals and patients seeking mental health support. You will document case details, support the clinical team, and follow safety protocols to protect patient well-being.

You will also coordinate referrals and assist with administrative tasks to ensure smooth service operations. As part of BrisDoc, you will work within a team focused on compassionate, timely care in the community and contribute to a service with a