Mental Health Crisis Call Handler

Lancashire & South Cumbria NHS Foundation Trust; Accrington; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lancashire & South Cumbria NHS Foundation Trust is seeking a Call Handler to support the Initial Response Service (IRS). The role involves taking calls from professionals and service users, clarifying appointment times and answering general enquiries, while ensuring accurate recording of information in the IRS Network stack.

You will be assisting clients with a range of mental health conditions, acting as a liaison with the clinical team, and supporting patients to receive high-quality and

Qualifications

• NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards.
• Experience of working within a mental health setting.
• Person centred care.

Responsibilities

• Support patients and callers as a liaison between the patient and clinical team.
• Handle calls from professionals and service users and clarify appointment times or general enquiries.
• Record information accurately to aid onward referral in the IRS Network stack.
• Maintain resilience when handling crisis-related calls and work within supervision structure.

Skills

Interpersonal skills

Prioritisation

Literacy skills

Education

NVQ 3 in Care, Customer Care or Business Administration

Job description

Lancashire & South Cumbria NHS Foundation Trust is seeking a Call Handler to support the Initial Response Service (IRS). The role involves taking calls from professionals and service users, clarifying appointment times and answering general enquiries, while ensuring accurate recording of information in the IRS Network stack.

You will be assisting clients with a range of mental health conditions, acting as a liaison with the clinical team, and supporting patients to receive high-quality and