Membership Qualifications Specialist

ICE Group; City of Westminster; Hybrid; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

25 days annual leave plus Bank Holiday

Shutdown over Christmas period

Annual £100 wellbeing allowance

Personal pension scheme contributions

Death in service benefit

Cycle to work scheme

Zusammenfassung

The Institution of Civil Engineers (ICE) is seeking a highly organised Qualifications Administrator to join the Membership Division. You will support applications for ICE membership and manage qualification processes, ensuring accurate, timely handling and excellent customer service.

This role focuses on administering applications across the pathway to membership, liaising with members and applicants, and maintaining accurate membership records within a supportive team environment.

Qualifikationen

• Experience in a busy office or customer-facing environment.
• Excellent written and verbal communication skills.
• Strong customer service skills with ability to provide clear, tailored advice via telephone and email.
• Excellent attention to detail and accuracy.
• Experience prioritising and managing a varied workload to meet deadlines.
• Strong Microsoft Office skills, including Outlook, Excel and Word.
• Confidence using databases, CRM systems and online platforms.
• Collaborative approach and ability to build positive working relationships at all levels.
• Experience with Dynamics 365, SharePoint or similar CRM systems.
• Experience processing applications, records or qualification-related administration.
• Qualifications at secondary education level or above, supported by relevant administration experience.

Aufgaben

• Process and validate applications across the pathway to membership.
• Maintain and update membership records using Dynamics 365 and other systems.
• Respond to member enquiries by phone, email and post.
• Acknowledge applications and issue outcomes within timescales.
• Validate qualifications using databases and assessment criteria.
• Support processing and recording of assessment results.
• Administer reinstatement applications and member expense claims.
• Assist with ICE Student Prize activities; certificate production and distribution.
• Identify process improvements and escalate complex cases.
• Build strong working relationships within the Membership Division.

Kenntnisse

Attention to detail

Customer service

Communication skills

MS Office

CRM systems

Database experience

Team collaboration

Application processing

Ausbildung

Secondary education or above

Tools

Dynamics 365

SharePoint

CRM databases

Jobbeschreibung

The Institution of Civil Engineers (ICE) is seeking a highly organised Qualifications Administrator to join the Membership Division. You will support applications for ICE membership and manage qualification processes, ensuring accurate, timely handling and excellent customer service.

This role focuses on administering applications across the pathway to membership, liaising with members and applicants, and maintaining accurate membership records within a supportive team environment.