Hybrid Membership & Qualifications Advisor

Institution Of Chemical Engineers; Rugby; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual performance reviews

Training and development opportunities

Pension scheme that matches employee

Life assurance linked to pension

28 days annual leave

Health cash plan

Free parking and refreshments in Rugby

Job summary

Institution Of Chemical Engineers is seeking a Membership and Qualifications Advisor to provide personalised guidance on membership and registration, and to manage applications with accurate records.

You will coordinate with volunteers and panels, support online portals, and ensure timely qualification decisions while maintaining compliance with regulators and internal processes. Based in Rugby with hybrid working arrangements.

Qualifications

• Experience delivering customer service through channels such as email, telephone, video calls, web chat and other written communications, including contact with international colleagues or customers.
• Experience using databases, CRM systems, email, documents and spreadsheets to maintain accurate records and support service delivery.
• Understanding of regulator or standards requirements relevant to professional registration, continuing professional development and recognition of programmes.
• Experience managing competing priorities and adapting workload to changing business needs while maintaining accuracy and timely delivery.
• Experience with SharePoint or Microsoft Dynamics 365 and related business processes.
• Experience working with membership organisations or volunteers and supporting peer-to-peer training or coordination of operational activities.

Responsibilities

• Provide accurate, tailored guidance on IChemE membership and external registration requirements, processes, options and benefits so applicants can make informed decisions and progress appropriate applications.
• Support applicants, reviewers and members to use relevant online portals and service channels effectively, resolving enquiries accurately and within agreed timeframes.
• Manage membership and registration applications through CRM, portals and other systems, prioritising workload and maintaining accurate, timely records throughout the application lifecycle.
• Coordinate with volunteers, panels and other stakeholders to secure required information and provide clear status updates and support timely qualification decisions.
• Communicate panel outcomes clearly and sensitively and ensure applicants receive accurate information about the outcome and next steps.
• Produce and reconcile registration data, reports and uploads for licensing bodies and operational reporting so records and regulatory submissions are accurate and complete.
• Maintain operational process documentation and support registration, continuing professional development sampling and external regulator licence review activities to help sustain compliant services.

Skills

Customer service

CRM systems

Data management

Regulatory understanding

Prioritisation

Coordination with volunteers

Education

Secondary-level education including English and Mathematics

Tools

SharePoint

Microsoft Dynamics 365

Video call apps

Office suite

Job description

Institution Of Chemical Engineers is seeking a Membership and Qualifications Advisor to provide personalised guidance on membership and registration, and to manage applications with accurate records.

You will coordinate with volunteers and panels, support online portals, and ensure timely qualification decisions while maintaining compliance with regulators and internal processes. Based in Rugby with hybrid working arrangements.