Membership & Qualifications Advisor – Hybrid (UK)

Institution of Chemical Engineers (IChemE); Rugby; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual performance reviews

Training and development opportunities

Pension scheme matching contributions

Life assurance

28 days annual leave + bank holidays

Sick leave after 6 months

Employee Assistance Programme

Health cash plan

Professional membership support

Free parking

Job summary

IChemE, based in Rugby, UK, is seeking a Membership and Qualifications Advisor to guide applicants through membership and external registration routes and to manage records across CRM and portals. You will support volunteers, coordinate information, and ensure timely, compliant processing of applications.

The role requires good customer-service experience, familiarity with regulatory requirements, and the ability to balance priorities. Flexible working from Rugby office and home is offered.

Qualifications

• Secondary-level education including English and Mathematics, or equivalent by experience.
• Experience delivering customer service through channels such as email, telephone, video calls, web chat and other written communications, including international colleagues or customers.
• Experience using databases, CRM systems, email, documents, spreadsheets and video-call applications to maintain accurate records and support service delivery.
• Understanding of regulator or standards requirements relevant to professional registration, continuing professional development and recognition of programmes.
• Experience managing competing priorities and adapting workload to changing business needs while maintaining accuracy and timely delivery.
• Experience with business processes, SharePoint or Microsoft Dynamics 365.
• Experience working with membership organisations or volunteers and supporting peer-to-peer training, development or coordination of operational activities.

Responsibilities

• Provide accurate, tailored guidance on IChemE membership and registration requirements to help applicants progress.
• Support applicants, reviewers and members to use online portals and channels, resolving enquiries within agreed timeframes.
• Manage membership and registration applications through CRM, portals and systems, keeping records up to date.
• Coordinate with volunteers and panels to obtain information and provide clear status updates.
• Communicate panel outcomes clearly and explain next steps to applicants.
• Produce and reconcile registration data and reports for licensing bodies and operational reporting.

Skills

Customer service

CRM systems

Data management

Communication

Prioritisation

Stakeholder coordination

Regulatory knowledge

Education

Secondary education with English and Mathematics

Tools

SharePoint

Microsoft Dynamics 365

CRM systems

Job description

IChemE, based in Rugby, UK, is seeking a Membership and Qualifications Advisor to guide applicants through membership and external registration routes and to manage records across CRM and portals. You will support volunteers, coordinate information, and ensure timely, compliant processing of applications.

The role requires good customer-service experience, familiarity with regulatory requirements, and the ability to balance priorities. Flexible working from Rugby office and home is offered.