Membership and Qualifications Advisor

Institution of Chemical Engineers (IChemE); Rugby; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual performance reviews

Training and development opportunities

Pension scheme matching contributions

Life assurance

28 days annual leave + bank holidays

Sick leave after 6 months

Employee Assistance Programme

Health cash plan

Professional membership support

Free parking

Job summary

IChemE, based in Rugby, UK, is seeking a Membership and Qualifications Advisor to guide applicants through membership and external registration routes and to manage records across CRM and portals. You will support volunteers, coordinate information, and ensure timely, compliant processing of applications.

The role requires good customer-service experience, familiarity with regulatory requirements, and the ability to balance priorities. Flexible working from Rugby office and home is offered.

Qualifications

• Secondary-level education including English and Mathematics, or equivalent by experience.
• Experience delivering customer service through channels such as email, telephone, video calls, web chat and other written communications, including international colleagues or customers.
• Experience using databases, CRM systems, email, documents, spreadsheets and video-call applications to maintain accurate records and support service delivery.
• Understanding of regulator or standards requirements relevant to professional registration, continuing professional development and recognition of programmes.
• Experience managing competing priorities and adapting workload to changing business needs while maintaining accuracy and timely delivery.
• Experience with business processes, SharePoint or Microsoft Dynamics 365.
• Experience working with membership organisations or volunteers and supporting peer-to-peer training, development or coordination of operational activities.

Responsibilities

• Provide accurate, tailored guidance on IChemE membership and registration requirements to help applicants progress.
• Support applicants, reviewers and members to use online portals and channels, resolving enquiries within agreed timeframes.
• Manage membership and registration applications through CRM, portals and systems, keeping records up to date.
• Coordinate with volunteers and panels to obtain information and provide clear status updates.
• Communicate panel outcomes clearly and explain next steps to applicants.
• Produce and reconcile registration data and reports for licensing bodies and operational reporting.

Skills

Customer service

CRM systems

Data management

Communication

Prioritisation

Stakeholder coordination

Regulatory knowledge

Education

Secondary education with English and Mathematics

Tools

SharePoint

Microsoft Dynamics 365

CRM systems

Job description

Provide clear, personalised guidance and operational support so prospective and existing members can understand and progress membership and professional registration applications.

The role helps deliver accurate, timely and compliant qualification services by coordinating applications, supporting volunteers and panels, maintaining reliable records and contributing to continuous improvement.

As Membership and Qualifications Advisor you will:

• Provide accurate, tailored guidance on IChemE membership and external registration requirements, processes, options and benefits so applicants can make informed decisions and progress appropriate applications.
• Support applicants, reviewers and members to use relevant online portals and service channels effectively, resolving enquiries accurately and within agreed timeframes.
• Manage membership and registration applications through CRM, portals and other systems, prioritising workload and maintaining accurate, timely records throughout the application lifecycle.
• Coordinate with volunteers, panels and other stakeholders to secure required information and capacity, provide clear status updates and support timely qualification decisions.
• Communicate panel outcomes clearly and sensitively and ensure applicants receive accurate information about the outcome and next steps.
• Produce and reconcile registration data, reports and uploads for licensing bodies and operational reporting so records and regulatory submissions are accurate and complete.
• Maintain operational process documentation and support registration, continuing professional development sampling and external regulator licence review activities to help sustain compliant services.
• Perform secretariat duties to support Membership & Qualification subcommittees and Panels including management of Agenda, Minutes and follow up actions.
• Identify process, data or compliance concerns, investigate causes and recommend improvements that strengthen service quality, accuracy and efficiency.
• Gather and act on feedback from applicants and volunteers to support continuous improvement of membership and qualifications processes.
• Comply with all IChemE Health & Safety policies, procedures and legal requirements, taking reasonable care of your own health and safety and that of others.

The successful applicant will:

• Secondary-level education including English and Mathematics, or equivalent by experience.
• Experience delivering customer service through channels such as email, telephone, video calls, web chat and other written communications, including contact with international colleagues or customers.
• Experience using databases, CRM systems, email, documents, spreadsheets and video-call applications to maintain accurate records and support service delivery.
• Understanding of regulator or standards requirements relevant to professional registration, continuing professional development and recognition of programmes.
• Experience managing competing priorities and adapting workload to changing business needs while maintaining accuracy and timely delivery.
• Have experience of business processes, SharePoint or Microsoft Dynamics 365.
• Have experience working with membership organisations or volunteers and supporting peer-to-peer training, development or coordination of operational activities.

Other information:

Due to IChemE's international nature, this position requires a willingness to work flexibly and to sometimes engage in business discussions outside of normal working hours.

The position is based in Rugby, UK with flexible working arrangements, meaning you will usually be working three days from the Rugby office and the remainder from home.

Only candidates eligible to work in the UK will be considered.

This is a permanent, full-time role based on 37.5 hours per week working Monday through to Friday.

IChemE reserves the right to interview and offer to exceptional candidates before the close date.

Please note that applications sent without a cover letter will not be reviewed.

IChemE benefits of employment include:

• Annual performance reviews
• Training and development opportunities
• Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
• Life assurance linked to being an active member of the pension scheme
• 28 days annual leave (plus bank holidays) for full time members of staff
• Company paid sickness leave after 6 months employment and increased at intervals based on length of service
• Employee Assistance Programme and wellbeing support
• Health cash plan (cash back on optical, dental, physio and more)
• Financial support to help cover the cost of professional membership subscriptions if relevant to your role
• Free parking and refreshments at our Rugby Office